INSIGHTS AND PERSPECTIVES

Invest in pharmacists to improve patient outcomes
To best address social determinants of health and improve the health of low-income patients, start with pharmacists.
Disease prevention-as-a-service: Bringing better health directly to consumers
Vish Kulkarni of Rockley Photonics explains how wearable devices could play a larger role in preventing viruses, such as COVID-19 from growing to severe status unnoticed.

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PHARMACY
IQVIA's Long sizes up pharmacy trends in DSN webinar
Doug Long discussed where we are with COVID-19, cough, cold and flu, and RSV, medical claims, telehealth, channels of trade, generics, biosimilars and opioids.
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INSIGHTS AND PERSPECTIVES
Part 3: Dan Mack discusses blind spots hindering organization alignments
In the final interview of the series, Drug Store News editor-in-chief Nigel Maynard talks with Dan Mack about his latest book.
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INSIGHTS AND PERSPECTIVES
Dan Mack talks blind spots that hinder supplier retail partnerships
Drug Store News Editor-in-Chief Nigel Maynard talks with Dan Mack about his latest book, "Look Closer: Ideas on Reexamining and Eliminating Personal, Relational, and Organizational Blind Spots."
INSIGHTS AND PERSPECTIVES
Watch DSN: Walgreens’ Ulrich highlights role pharmacists play in patient care
DSN spoke with Walgreens’ Brad Ulrich about how the retailer is helping its pharmacists better serve patients.
INSIGHTS AND PERSPECTIVES
Participation push: How retail pharmacies can innovate clinical trials
CVS Health Clinical Trial Services was launched in 2021 with the goal of developing and executing a community-centric model for clinical trials.
PHARMACY
Patient-centered services is one way to improve health outcomes
Nicholas Turos, vice president of business development at Babson Diagnostics, discusses making blood testing more convenient and accessible.
Opinion
QR codes: The key to unfiltered customer feedback
Nihal Advani, founder and CEO of QualSights, takes a look at how QR codes can be an efficient method of gathering customer satisfaction data for retailers and retail pharmacies.
INSIGHTS AND PERSPECTIVES
Make promotions more impactful during illness uncertainty
Brad Pope, head of customer success at Kinsa, explains how retailers can realize the total potential of promotions.
In this Issue
Retail health clinics play larger role in consumer health care
DSN editor and chief Nigel F. Maynard reviews how the retail pharmacy industry needs to plan for the next chapter in its storyline.
Opinion
Reenergizing e-commerce strategies
Columnist David Orgel emphasizes how enhancing customer experiences is essential amid changing shopper behaviors.
In this Issue
Supporting employees with the right tools for every customer interaction
Data and AI enable adaptability and more personalization for heightened customer experiences.
In this Issue
Access to pharmacy services is game-changer on local level
In his latest column, DSN editor-in-chief Nigel Maynard points out how retail pharmacy expanded its scope during the pandemic, but sees its greatest impact at the state level.
In this Issue
How to beat Amazon at its own game
Amazon is a force, but a tried-and-true strategy of differentiation could help retail pharmacy compete.
INSIGHTS AND PERSPECTIVES
Retailers retool loyalty efforts for new era
In his latest column, David Orgel looks at retailers’ refashioned loyalty effort strategies that include tying into inflation and leveraging personalization.
In this Issue
Fail safe: Changing a broken approach to patient medication safety
Precision, personalization and proactive analysis can prevent adverse drug events and help save lives.
PHARMACY
Pharmacy as a healthcare destination benefits aging work population
DSN editor and chief Nigel Maynard discusses a study on the direct and indirect implications for retail pharmacy and the push toward health care.
Opinion
A new look at Gen Z consumers and employees
From health preferences to career intentions, columnist David Orgel writes about how Gen Z’s evolving perspectives provide new opportunities for retailers.
Opinion
Talking to consumers about price and availability
Columnist David Orgel discusses how retailers need to communicate with empathy in the face of ongoing inflation and supply chain challenges.
In this Issue
Retail brands now face rising expectations to deliver omnichannel customer experiences
Brian Lannan, vice president of retail experience at Avtex, discusses how to build a strong omnichannel retail strategy.
Opinion
Building strategies around local products
In his latest column, David Orgel points out how from sustainability to customer experience, retailers are finding reasons to advance the local trend.
PHARMACY
Test to treat: Pharmacists nationwide need to have prescriptive authority for COVID-19 antivirals
The program can provide access to lifesaving treatments, and allowing pharmacists to prescribe and dispense will make it more effective and accessible for millions of Americans.
Opinion
A technology-labor balancing act: Retailers increasingly will need to develop new in-store approaches that weigh staffing versus automation
This month, columnist David Orgel addresses the impact of retail checkout technology on staffing, hiring and retaining associates.
INSIGHTS AND PERSPECTIVES
Addressing nonadherence: What pharmacists can do
Pharmacists have a golden opportunity to promote medication adherence — improving patient outcomes and protecting revenue.
Opinion
Pharmacies face interoperability challenges and needs under the 21st Century Cures Act
Jason Ausili, chief clinical officer of FDS Amplicare, discusses the challenges pharmacies are facing in the wake of the 21st Century Cures Act.

Insights and perspectives on merchandising and trends in retail pharmacies.

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