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10/14/2022

Watch DSN: Walgreens’ Ulrich highlights role pharmacists play in patient care

DSN spoke with Walgreens’ Brad Ulrich about how the retailer is helping its pharmacists better serve patients.

The latest entry in the Watch DSN video series features senior vice president of EnsembleIQ and publisher of Drug Store News John Kenlon in conversation with Brad Ulrich, group vice president of pharmacy operations and services at Walgreens.

The two delve into discussing what Walgreens learned about pharmacists’ workload during the COVID-19 pandemic, which included testing and treating patients, and understanding how to better communicate with team members about safety protocols.

Also highlighted is how Walgreens is helping its pharmacists and technicians deal with burnout by giving them time to refuel and recharge, and how the Find Care feature on its digital app helps the patient feel more in control about their healthcare needs.

Watch the full conversation above. 

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