RETAIL NEWS

Target appoints new SVP of global inventory, management

BY DSN STAFF

Target’s leadership team has welcomed a new addition.

The Minneapolis-based retailer announced that John Bauer would be joining the company as its new senior vice president of global inventory management.

Bauer will lead the teams responsible for ordering, inventory positioning, global trade and domestic transportation, the company said.

“We’re thrilled to have John rejoin the Target team,” Arthur Valdez, Target’s executive vice president and chief supply chain officer, said. “Inventory management touches all aspects of the business, from merchandising and sourcing, to supply chain and stores. John has experience working across all aspects of retail and delivering results in transformational environments.”

He was most recently the chief logistics officer for TJX Companies, and before that held supply chain leadership roles at Kohl’s and Starbucks. Bauer also previously worked for Target from 1999 to 2007.

“Target is dedicated to ensuring guests have access to the products they love, when and how they want them,” Bauer said. “I’m looking forward to returning to a great company and helping drive the next phase of an industry-leading supply chain evolution.”

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CVS Health touts ability to bring care close to home

BY Sandra Levy

In an effort to continually meet patients’ needs for quality care close to their home, CVS Health reminds patients that over 125 preventive and acute care services are available at its MinuteClinic retail clinics. More than half of Americans live within 10 miles of a MinuteClinic.

Bringing care closer to home was also the impetus behind Minute Clinic’s introduction yesterday of a new virtual health care offering for patients with minor illnesses and injuries, skin conditions and other wellness needs. Dubbed MinuteClinic Video Visits, the telehealth offering will provide patients with access to healthcare services 24 hours a day, seven days a week from their mobile device, the company said.

Pointing to research findings that show that one in three Americans’ cite access to quality care is the most important health priority in their community, CVS said that Americans receive recommended care only about 55% of the time because they live far from health care sites and have concerns about affordability. Many patients who need care after doctor hours and in between doctor visits wind up visiting an emergency room, adding costs to the healthcare system.

In fact, experts have found that between 13.7% and 27.1% of all ER visits could be treated in a retail or urgent care clinic, where savings could be as much as $4 billion each year, said CVS Health in a statement.

CVS Health also offers patients with complex conditions who need infusion therapies the treatment, education and support they need from Coram through accessible community locations and in the patients’ home.

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Study: Complicated online checkouts discourage consumers

BY Deena M. Amato-McCoy

Complicated online checkout is taking a toll on digital sales — and long-term customer loyalty.

Eighty-seven percent (87%) of online shoppers will abandon their carts during the checkout process if it is too long or too complicated. In addition to abandoning their carts, 55% of consumers would never return to that retailer’s site, according to new data from Splitit.

Cart abandonment rates hover at about 70% overall, and older shoppers seem to have the least patience. For example, 90% of those aged 55 and older would not complete a long or complicated checkout process. This is compared to 83% of millennials, who said they would not follow through with a lengthy checkout.

Meanwhile, a mere 7% of those over the age of 55 would exit a lengthy checkout but return to the site later, compared to only 12% of millennials.

Excessive advertisements in the checkout process also make consumers less inclined to complete an online purchase, with 25% of respondents citing it as the reason for abandoning their carts. Millennials were less bothered by ads, with only 19% reporting that too many ads during the checkout process would cause them to abandon their cart. This contrasts with 28% of those aged 45 and older who would abandon their cart if they felt there were too many ads.

“With cart abandonment rates so high, retailers still have work to do in streamlining the online shopping experience,” said Gil Don, CEO and co-founder of Splitit.

“While consumers appreciate having options, it is essential that the checkout process is seamless, at the risk of permanently losing customers,” he said. “Online merchants must be sure to include clear and easy ways to enter customer details, choose delivery options and make payments, while ensuring that the process does not become cumbersome for the shopper.”

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