RETAIL NEWS

CVS Health helps East Coast customers prepare for Hurricane Florence

BY Sandra Levy

In anticipation of Hurricance Florence, CVS Health is instituting several measures to ensure that patients get their medication. The company said it will issue a number of advisories to help customers and patients prepare as Hurricane Florence approaches the East Coast.

“The health and safety of our customers, patients and colleagues are most important to us,” CVS Health executive vice president and CVS Pharmacy president Kevin Hourican said. “In light of weather advisories and local warnings in effect in North and South Carolina, we’re working hard to ensure that our customers have the medications they need to ride out the storm safely.”

CVS Health is using text messages and email where possible to remind patients to refill prescriptions in advance of Hurricane Florence. Through CVS Caremark, CVS Health’s pharmacy benefit manager, the company has activated a process that allows it to provide one-time emergency refills of a 10-day supply of medication for plan members in impacted areas.

Several CVS Pharmacy locations in areas with mandatory evacuation orders will be closed until it is deemed safe to re-open. Customers from impacted evacuation areas that need prescription refills can go to any open CVS Pharmacy location outside of the evacuation zone.

CVS Health also suggests that patients take a waterproof bag with their current medication, even if the bottle is empty. The information on the prescription label will help pharmacy staff with refill requests. Heat, humidity and sunlight can degrade the effectiveness of medicine, therefore CVS urges patients to try to protect them from extreme weather conditions.

CVS Health also urges patients to keep a written record of current prescriptions in valuable papers files. If you are taking several prescription drugs, it’s an especially good idea to keep a record of your current dosage and doctor’s contact information.

Stores are stocked with such emergency items as bottled water, batteries, flashlights and first aid supplies. In the last 10 years, CVS Health and the CVS Health Foundation have donated more than $11 million in cash and in-kind donations in response to disaster events.

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