QS/1, Digital Pharmacist partner on patient convenience, communication
Two pharmacy software companies are entering a partnership aimed at making patient communication easier across platforms. QS/1 and Digital Pharmacist announced a new HIPAA-compliant collaboration they said would allow patients the convenience of requesting and receiving information from the pharmacy, using such personal devices as smartphones.
Pharmacies can leverage website and mobile applications that allow patients to submit refill requests directly to the pharmacy, as well as monitor the status of those requests. The platform also will send refill reminders to help improve patient compliance.
“We have been testing the new integrated patient engagement platform for three months and are delighted with the positive feedback we have had from our pharmacies and their patients,” Digital Pharmacist vice president of data and integrations Sahar Makhmoor said. “Our partnership with QS/1 is a great example of how technology companies with different skills can come together to create products that truly help pharmacies and their patients.”
“For years we have seen how the public is putting their cellphones and personal devices to work for them,” QS/1 vice president of product management Tabb Stringer said. “We think it’s important that pharmacies tap into this resource to better serve patients and improve their customer support.”
Through cloud-based technology, pharmacies utilize inbound refill services to accept refill requests and route them to be filled. Outbound messaging enables patients to be notified patients in a HIPAA-compliant manner when their prescriptions have been filled and are ready for pickup, the companies said.
To enroll, pharmacies must select a communications package with Digital Pharmacist.
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