CX Best Practices: Future-proof the Administration of COVID-19 Vaccines

Community pharmacies are the face of neighborhood healthcare and are at the forefront of providers that millions of Americans seek out for vaccinations and related services.

The challenges of educating, scheduling, vaccinating, and following up with healthcare consumers are immense. To accommodate this massive undertaking, retail pharmacies must prioritize the customer experience.

Learn how customer experience (CX) best practices can be applied to alleviate stress on retail pharmacies responsible for vaccine administration and set them up for strong long-term relationships with this new influx of customers.