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06/09/2022

Breaking Down Barriers to Patient Engagement

This webinar will discuss how healthcare communication operations can better use carrier technologies and customer contact intelligence to increase patient engagement.

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Improved patient engagement can help healthcare organizations provide better care, mitigate chronic diseases and increase prescription refills with medication adherence. Patient engagement, however, is often hindered due to communication barriers such as calls not getting through; consumers not answering their phones; and organizations not knowing the best number, email or time to contact their customers.

This webinar will discuss how healthcare communication operations can better use carrier technologies and customer contact intelligence to increase patient engagement by:

  • Ensuring outbound dials display with proper branding and are not mistakenly blocked or mislabeled as spam calls.
  • Ensuring contact records are complete and accurate.
  • Knowing whom to contact, which number to use, and the best day and time to contact them.
  • Understanding actionable insights on email verification, deliverability, engagement, and email type for safe and effective outbound communications.

SPEAKERS:

Thomas McNally

Group Director, Identity & Risk Solutions

Neustar, a TransUnion company

John Kenlon

Senior Vice President, Publisher

Drug Store News

Sponsored by:

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