Retail News

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WSJ: Kroger improving pharmacy experience through technology

Kroger is minimizing wait times at the pharmacy counter through an advanced  video-management system, Chris Hjelm, Kroger’s chief information officer, told The Wall Street Journal in an interview published Monday. "We’re running a pilot to do service queuing for the pharmacy," he told The Journal. "It isn’t like everybody stands in a nice line, like they do at checkout. People come from the left side, they come from the right side. We can use video to not only detect how many are there but how long they’ve been waiting. If you’re a pharmacist, your head is down at the computer, working. We can alert you right on your display that you’ve got a customer who’s been waiting for 60 seconds and no one’s talked to them yet." (The Wall Street Journal)

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Merlo touts savings from pharmacy in university lecture

Northwestern Ohio’s The Courier is reporting that CVS Health president and CEO Larry Merlo delivered a speech at Ohio Northern University titled “Driving More Affordable, Accessible and Effective Care,” in which he noted the ways pharmacy can help drive down healthcare costs. He said that retail pharmacy will play a key role in combatting such issues as medication non-adherence and stepping into primary care. “Retail pharmacy is oftentimes the front door to health care,” he reportedly said. “It provides more opportunities to interact with patients than any other site of care.” (The Courier)

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Report: H-E-B CEO’s Holdsworth Foundation to get Lake Austin HQ

The Austin American-Statesman is reporting that H-E-B CEO Charles Butt’s Holdsworth Foundation will be building its institute on a 44-acre plot of lakefront land on Lake Austin. The foundation, named for Butt’s mother, educator and philanthropist Mary Elizabeth Holdsworth Butt, is establishing the center with $100 million that Butt has personally pledged. The institute will be a training center for administrators from Texas public schools, and will be chaired by former Smith College and Brown University president Ruth Simmons, who also was the first African-American woman heading an Ivy League institution. (Austin American-Statesman)