Opinion

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That won’t happen to me!

I’ve heard more than one organization shrug off the prospect of a disaster causing irreparable harm to their operation. Then, an unexpected circumstance causes the business not only to falter, but puts recovery in question altogether.

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Worry-Free Medicare Audits

Increased Medicare audits are raising the stakes for compliance in today’s pharmacies, with stricter enforcement than ever before. In fact, the likelihood of receiving a Part B audit request continues to climb amid national efforts to control fraud, waste and abuse.

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What is your why?

At the end of May, Drug Store News and Mack Elevation Forum co-hosted the first Future Leaders Summit in Chicago. Our in-depth special report appears in the July 2016 issue.

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Is it inspiration or perspiration? Innovation as a repeatable process

Companies large and small all want “innovation,” although most organizations don’t have a concise definition of the term or how to achieve it. And while “process” sounds like the boring antithesis of innovation, companies that focus on innovation process are more likely to achieve innovation than companies waiting for innovation to randomly strike.

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Who you calling a millennial?


For retailers and CPG companies, there is an inherent danger into lumping people together in neat little buckets — which might explain why “personalization” is such a big buzzword in the industry these days. With millennials, it is like playing Russian roulette with your marketing dollars.

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Pharmacy Clinical Services: Don’t Miss Out

As patients look for ways to obtain healthcare in more convenient and lower-cost settings, new opportunities are emerging for retail pharmacies to help meet patient needs. Many pharmacies already are recognized as cost-efficient channels for expanding public access to vaccinations, disease management, medication management, and other clinical services. 

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The post-multichannel world of retail

When I started covering this business about 20 years ago, there was a lot of attention around channel blurring. Today, convenience is however the consumer defines it.

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Prince: The ultimate brand experience

Prince's sudden passing has disrupted the music industry and the broader creative culture. Whether one appreciated his music or didn’t, his talent was magnetic.  You could not ignore his ability to tell a story; you could not ignore his authenticity.  And that is something that everyone could learn from.