Opinion

Image description

Fear and loathing along the path to purchase 2016

President Donald Trump — nobody saw that coming. Except maybe one man Drug Store News interviewed for our January 2011 cover story: Stewart “Stewie Rah-Rah” Rahr, the freewheeling billionaire-philanthropist and former owner/founder of Kinray,

Image description

Living up to its mission

About 20 years ago, I took a job as senior editor for Drug Store News. My first beat assignment was the OTC business and about a dozen retail companies, including CVS Pharmacy. Back then, CVS had just won the right to buy Revco, and it was making regular headlines as it completed the biggest integration of stores and systems in the history of the retail pharmacy business. You could say I’ve seen a lot of change in that time.

Image description

Rules of the road: South Korea

South Korea is much more than Psy’s pop single “Gangnam Style” or the TV series “M*A*S*H,” which lasted three times longer than the actual Korean conflict. It’s one of the most remarkable modern economic success stories. The Eighth United States Army, about 29,000 strong, has long had a front row seat, but most Americans have not. Starting with the ’88 Olympics coming out party, South Korea has arrived. For U.S. OTC brand owners, it’s inevitably an A-list market.

Image description

Ideas I haven’t thought of…

These wise words were often shared by my late father. (The greatest mentor I could have ever asked for!) In fact, one of my favorite stories was based on this very premise.

Image description

A Data-Driven Approach to Customer Retention

What motivates people as pharmacy customers is a complex topic. Change Healthcare's Tabitha Burcham explains the many opportunities for engaging and creating loyal consumers while also improving medication adherence.

Image description

That won’t happen to me!

I’ve heard more than one organization shrug off the prospect of a disaster causing irreparable harm to their operation. Then, an unexpected circumstance causes the business not only to falter, but puts recovery in question altogether.

Image description

Rules of the road: On Boots and Brexit

The U.K. OTC market is, as the Brits would say, brilliant. For North American brand owners, it’s always on the list of attractive potential markets. Complex and unique, there are two “B”s that stand out — Boots and Brexit.

Image description

Unthink what you thought you already knew

Cardinal Health RBC 2016 had been a terrific show, but if we’re being completely honest here, the keynote speaker for the closing business session had me scratching my head a little. Did I really need to see that? It turns out, I really did.

Image description

Worry-Free Medicare Audits

Increased Medicare audits are raising the stakes for compliance in today’s pharmacies, with stricter enforcement than ever before. In fact, the likelihood of receiving a Part B audit request continues to climb amid national efforts to control fraud, waste and abuse.