Opinion

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Fear and loathing along the consumer path to purchase 2016

DSN Editor in Chief/Associate Publisher Rob Eder notes that at least one man saw President Donald Trump coming. DSN interviewed him for a January 2011 cover story: Stewart “Stewie Rah-Rah” Rahr, the free-wheeling billionaire-philanthropist and former owner/founder of Kinray, the largest privately held drug distribution company at the time he sold it to Cardinal Health for some $1.3 billion.

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The Zen Masters: Terry Francona and Joe Maddon

This year’s World Series had two of Major League Baseball’s prolific Zen leaders at its helm: Joe Maddon of the Chicago Cubs, and Terry Francona of the Cleveland Indians. Dan Mack asks: What is the secret of these two men in influencing effectively?

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Living up to its mission

About 20 years ago, I took a job as senior editor for Drug Store News. My first beat assignment was the OTC business and about a dozen retail companies, including CVS Pharmacy. Back then, CVS had just won the right to buy Revco, and it was making regular headlines as it completed the biggest integration of stores and systems in the history of the retail pharmacy business. You could say I’ve seen a lot of change in that time.

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Rules of the road: South Korea

South Korea is much more than Psy’s pop single “Gangnam Style” or the TV series “M*A*S*H,” which lasted three times longer than the actual Korean conflict. It’s one of the most remarkable modern economic success stories. The Eighth United States Army, about 29,000 strong, has long had a front row seat, but most Americans have not. Starting with the ’88 Olympics coming out party, South Korea has arrived. For U.S. OTC brand owners, it’s inevitably an A-list market.

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Ideas I haven’t thought of…

These wise words were often shared by my late father. (The greatest mentor I could have ever asked for!) In fact, one of my favorite stories was based on this very premise.

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A Data-Driven Approach to Customer Retention

What motivates people as pharmacy customers is a complex topic. Change Healthcare's Tabitha Burcham explains the many opportunities for engaging and creating loyal consumers while also improving medication adherence.

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That won’t happen to me!

I’ve heard more than one organization shrug off the prospect of a disaster causing irreparable harm to their operation. Then, an unexpected circumstance causes the business not only to falter, but puts recovery in question altogether.

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Rules of the road: On Boots and Brexit

The U.K. OTC market is, as the Brits would say, brilliant. For North American brand owners, it’s always on the list of attractive potential markets. Complex and unique, there are two “B”s that stand out — Boots and Brexit.