RevSpring debuts automated prescription refill, payments in one phone call

RevSpring, a provider of healthcare engagement and payment solutions, announced that IVR Advantage now integrates prescription refill requests and status inquiries with secure payment processing for pharmacies. 

IVR Advantage is designed to allow pharmacy customers with inbound and outbound call automation to conveniently settle transactions all in one phone call while optimizing operational efficiency for busy pharmacy staff, the company said. 

RevSpring’s IVR solution is designed to save pharmacy staff time and effort by automating phone calls about prescription status and refill requests. Outbound IVR calls can convert calls and texts into payments while facilitating prescription refill reminders and other outbound communication, including satisfaction surveys, insurance updates and other proactive messaging. 

[Read more: RevSpring opens new corporate headquarters in Nashville]

IVR Advantage accepts payments via credit and debit cards, including HSA and ACH transactions and digital wallet payments including Apple Pay and Google Pay. Payments can be facilitated using cards on file for one-time or regular future use. Integration between the pharmacy system and the IVR interactions allows automatic updates of payment-related details. 

“IVR Advantage is innovative for retail and hospital pharmacies because it adds both payment and prescription management capabilities all in one call. This means staff have more time for other important tasks,” said Valerie Mondelli, executive vice president and chief commercial officer at RevSpring. “Not only does our IVR solution reduce the number of calls handled by busy pharmacy staff, but it also empowers pharmacy patients to conveniently check their order status and pay for new and refill prescriptions—simply and at a time most convenient for them—in just a few seconds over the phone.”

IVR Advantage can integrate with pharmacy platforms to offer real-time connectivity to pull and post payments and prescription updates. Security is assured with PCI, HIPAA and HITRUST CSF certification, the company said.

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Other IVR Advantage features for pharmacy customers include prescription lookups for refill submissions and placing confirmed refill subscriptions into the pharmacy work queue. It provides personalized messaging, including prescription history, medication reminders, refill notifications and other relevant health information. The outbound service includes surveys and outcome measures, reminders for refills, pick-ups and payments and SMS text messages. The patient experience is optimized with an OmniChannel intelligence that blends IVR, payment portal, digital and print solutions in one coordinated experience designed to fit each specific patient.