Kroger Pharmacy & Business News

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WSJ: Kroger improving pharmacy experience through technology

Kroger is minimizing wait times at the pharmacy counter through an advanced  video-management system, Chris Hjelm, Kroger’s chief information officer, told The Wall Street Journal in an interview published Monday. "We’re running a pilot to do service queuing for the pharmacy," he told The Journal. "It isn’t like everybody stands in a nice line, like they do at checkout. People come from the left side, they come from the right side. We can use video to not only detect how many are there but how long they’ve been waiting. If you’re a pharmacist, your head is down at the computer, working. We can alert you right on your display that you’ve got a customer who’s been waiting for 60 seconds and no one’s talked to them yet." (The Wall Street Journal)