Illustrating the important role that pharmacy technicians play within the industry, a recent survey found that most technicians are interacting with more than 30 patients a day, often fielding questions about OTC products and chronic diseases.
The need to bridge the gap between the pharmacy counter and the rest of the retail operation is generating more discussion across the industry at a time of changing consumer attitudes and growing competition from a wider range of retailers — both brick-and-mortar and virtual. Read more
Chronic care management has become an all-consuming topic for retail pharmacy. It has moved beyond a niche industry topic to a high-profile, national conversation that involves healthcare costs, government policy, emerging technologies and, most importantly, daily life for millions of consumers. Read more