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H-E-B adds chief digital officer to c-suite

BY Michael Johnsen

H-E-B late Monday announced the appointment of Jag Bath to the newly created position of chief digital officer, overseeing all of the company’s digital products and services.

The appointment was made as H-E-B continues to rapidly expand its omnichannel offerings across the state.

Bath will continue in his current role as CEO of Favor Delivery, the on‑demand delivery service founded in 2013 that is now a wholly-owned subsidiary of H-E-B. In his dual role, Bath will report to H-E-B COO Martin Otto.

“Jag is a leading national figure in the digital space and this appointment reflects the central importance of building out H-E-B’s omnichannel service to meet customers’ evolving needs and expectations,” Otto said. “Our primary goal is to enable our customers to shop, pay for and receive their products in whatever way they choose – all while delivering an exceptional customer experience.”

“The investment we are making is reflective of the importance of building out new digital products and services to complement H-E-B’s world-class brick-and-mortar stores,” Bath said.

In addition to Favor, H-E-B recently has invested in HEBtoyou Delivery and H-E-B Curbside, which is available in more than 100 locations and is on track to reach 200 locations in 2018.

HEB.com also offers customers the ability to order and ship grocery, drug store and general merchandise products to 48 states and military bases worldwide.

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Partnership in focus ahead of NACDS Total Store Expo

BY David Salazar

Three months out, the stage is set for this year’s National Association of Chain Drug Stores Total Store Expo. This year’s event, which is set to take place Aug. 25-27 in Denver with the theme “Leading Health and Wellness. NACDS TSE is almost 90% sold out, according to past NACDS chairman and Walgreens Boots Alliance co-COO Alex Gourlay.

Ahead of NACDS TSE, the organization’s leadership has highlighted its ability to drive collaboration between retailers and suppliers across categories.

“NACDS is doing a lot to bring retailers and suppliers together to really tackle the issues of today and tomorrow,” said Mark Panzer, the newly minted NACDS chairman and Albertsons senior vice president of pharmacy, health and wellness. “NACDS has fantastic senior-level engagement from drug, food and mass — national and regional players alike. Among our associate members, we have that same senior-level engagement, and tremendous diversity across all products and services.”

NACDS president and CEO Steve Anderson has said that NACDS TSE arose out of the organization’s work to identify so-called “hard trends” within the industry that are almost certain to happen. NACDS TSE was the result of the NACDS board knowing “change was needed to deliver value and to connect dynamics across the entire store,” Anderson said.

“NACDS is about chains and suppliers collaborating, to benefit the consumer, the nation, and the business,” Anderson said. “That is the infinite goal of NACDS. And doing that through the years requires an intentional, determined, and spirited transformation.”

Panzer said the event is a way for retailers and suppliers to work together on ways to improve the profitability as retailers focus on areas of the store outside the pharmacy.

“There are tremendous opportunities to be had by sharpening our focus on the health, wellness, and beauty areas within the store,” Panzer said. “There is so much opportunity for retailers and supplier partners to work together to drive profitable sales and successful partnerships.”

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Pharmasave to provide HBP screenings in May

BY Michael Johnsen

In support of Hypertension Month in Canada this May, Pharmasave locations across Canada will provide patient education and opportunities for blood pressure screening.

“Knowing your blood pressure numbers is the first step towards maintaining or achieving healthy blood pressure”, Allison Nourse, Pharmasave national director, pharmacy innovation, said. “Hypertension is often unnoticed and untreated because there are no symptoms. During Hypertension Month, pharmacists have a great opportunity to help people control their blood pressure by providing screening, counsellling, resources and products to help reduce the risks of hypertension.”

High blood pressure affects more than 7.5 million Canadians and another 7.4 million have elevated blood pressure that will advance unless some lifestyle changes are made, the Vancouver, British Columbia-based pharmacy operator noted. Almost 80% of premature heart disease and stroke is preventable and pharmacists can support people in developing healthier habits to reduce risks of hypertension.

Modifiable risk factors such as diet, exercise and smoking can be altered through lifestyle changes to reduce risks of hypertension. Studies show that pharmacists provide a real and significant benefit to both patient health and increased collaboration with other healthcare professionals through screening, education and hypertension management, Pharmasave added.

 

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