Bell and Howell unveils QuickRx automated prescription pickup solution
Bell and Howell, a leader in retail click-and-collect solutions, has unveiled QuickRx, a next-generation self-service technology designed to automate the prescription pickup process.
BH QuickRx, a turnkey pickup kiosk, frees pharmacy staff to more effectively assist customers while simultaneously decreasing customer wait times, the company said.
BH QuickRx uses the same pickup process as other Bell and Howell pickup solutions. Once a prescription is filled by the pharmacy and ready for customer pickup, the customer receives a text or email with a unique pickup code. Customers can come to the pharmacy at their convenience, scan the code at BH QuickRx, and their prescription is delivered within a few seconds.
With one induction terminal facing into the pharmacy and two pickup terminals for customers, BH QuickRx can serve multiple customers simultaneously, even while the pharmacy is loading new prescriptions into the system.
“As the leading provider of click-and-collect solutions in the retail space, we realized that pharmacies are suffering from the same manual, cumbersome pickup process and long wait times that retailers struggled with before the introduction of autonomous pickup solutions,” Bell and Howell president Larry Blue said. “It doesn’t matter if they are an independent pharmacy or are integrated into an established retailer, the challenge is the same — how to provide a convenient pickup experience for customers.”
Designed to easily integrate into existing retail pharmacy environments, BH QuickRx utilizes a true “plug & play” deployment model. With built-in access to a pharmacist via video chat during traditional hours, or after a pharmacy is closed, customers can now pick up their prescriptions at any time, adding unprecedented convenience and security for pharmacy customers, the company said.
“Improving workflow efficiency has been a part of Bell and Howell’s DNA since the beginning, the pharmacy in-store pickup process is no different,” vice president and general manager of e-commerce at Click & Collect Solutions Christopher Hill said. “By automating the most time-consuming element of the prescription pickup process, BH QuickRx provides the convenience of 24/7 pickup, eliminates long wait times and enables more customer access to the pharmacist.”
Innovative system! The article discusses "more customer access to the pharmacist", but did not address the counseling aspect for "new" prescriptions. In those states that require mandatory counseling does the system hold the prescription until the counseling is completed by the pharmacist via video chat?