The game has changed — shifting consumer expectations, and evolving needs - have forced retailers and suppliers to re-assess how they connect heart and soul with their community and associates. We have entered a world where purpose, values, and brand soul rule the day. On November 11
Today, many patients use multiple devices such as laptops, tablets and mobile phones to request prescription refills, schedule appointments, view lab results, and access providers using telemedicine has increased; that increase also raises concerns regarding healthcare data security and privacy.
More than ever, shoppers want to know the stores they shop and the brands they buy share their values. The wrong values--or no values at all--can mean a lost trip and a lost sale. Sustainability--careful use of resources and the elimination of waste--is a core shopper value.
In the urgency to vaccinate millions of Americans, the right consumer experience is critical -- yet for many, the vaccination experience journey is still broken and confusing.
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The last six months has elevated the stakes and the role of the sales process with all CPG companies. The depth and quality of your partnerships matter more than ever before. What are the new behaviors, capabilities and mindsets of tomorrow’s elite sales organizations?
With so many consumers fearful of the big crowds and unfamiliar personnel at big box retail, many consumers say they want the safety, comfort, ease, confidence and a place-where-everybody-knows-your-name experience that only independent pharmacy can provide.