Walgreens study finds patients prefer to fill Rxs at community pharmacies
DEERFIELD, Ill. — Patients prefer to fill their 90-day prescription medications at community pharmacies over mail-order pharmacies when co-pay costs are similar, according to a study conducted by Walgreens.
Published in the April issue of the Journal of Managed Care Pharmacy, Walgreens’ study, "Community Pharmacy and Mail-Order Cost and Utilization for 90-Day Maintenance Medication Prescriptions," analyzed pharmacy claims and eligibility data from employer group clients of a large pharmacy benefit manager between January 2008 and September 2010. Employer groups were selected if they offered 90-day community pharmacy and mail-order dispensing subject to equivalent benefits (e.g., defined as plans in which the mean and median co-payments per claim for community and mail-order pharmacy, by tier, differed by no more than 5%). The study found that patients preferred the community pharmacy channel option by a ratio of 4-to-1. What’s more, the study also noted that that there was no significant difference between the employer’s cost per prescription for 90-day maintenance medications in either channel.
"We understand that patients seek choice when it comes to how their prescription medications are filled," said Jeffrey Kang, Walgreens SVP pharmacy, health and wellness services and solutions. "This study confirms that when given the option under a cost-neutral plan, patients prefer filling 90-day prescriptions at community pharmacies over mail-order by a significant margin. While we are aware that some patients have a high satisfaction rate with mail order, the findings also further reinforce that many patients value convenient access and the opportunity to establish a personal relationship with a pharmacist through face-to-face interaction.
"In spite of general industry perceptions to the contrary, this research shows that the cost of 90-day retail is not materially higher than mail order," Kang added. "It also supports the evidence we have seen that by offering a 90-day community pharmacy option along with 90-day mail and 30-day retail programs, employers and plans can maximize their prescription savings by increasing patient choice while improving adherence, outcomes and patient satisfaction in the process."
Wall Street Journal endorses ESI-Medco merger; retail pharmacy responds
NEW YORK — The National Association of Chain Drug Stores and the National Community Pharmacists Association on Monday wrote the Wall Street Journal regarding the paper’s endorsement last week of the Express Scripts-Medco merger approval.
"Pharmacy benefit managers are basically specialty insurance companies for prescriptions, though in recent years they’ve been innovating to lower costs, better coordinate patient care and wring more value out of the health dollar," the Journal editorialized. "The deal’s opponents belonged to the pharmacy guild, which will lose revenue and dispensing fees as benefit managers drive down costs."
The pharmacy associations countered by saying that, "The editorial board hails the ability of the middlemen to ‘lower costs,’ while ignoring that they often act contrary to the healthcare transparency the [Wall Street Journal] espouses."
It’s community pharmacy that drives cost-cutting innovation, not PBMs, the groups noted.
To read the letter to the editor, click here.
For the original WSJ editorial, click here (subscription required).
AccentHealth launches eight new condition-specific TV networks
NEW YORK — A health education television network is continuing to expand its condition-specific networks to include eight new offerings.
AccentHealth said that it will focus its attention on arthritis pain, chronic obstructive pulmonary disease, smoking cessation, gout, low testosterone, multiple dclerosis, osteoporosis and overactive bladder, in addition to its current lineup of networks. The digitally delivered content is designed to reach 173 millions of patients in doctors’ waiting rooms each year, the company said. AccentHealth noted it features programming produced by CNN and co-hosted by Dr. Sanjay Gupta and Robin Meade.
Last May, AccentHealth rolled out nine condition-specific networks: diabetes, heart health, men’s health, mental health, senior women’s health, rheumatology, allergies, asthma and gastroesophageal reflux disease.
"Our platform is perfectly aligned with how clients in the health and wellness space have evolved in engaging specific consumer groups — more targeted, more customizable and more interactive opportunities," said Edith Hodkinson, president of AccentHealth’s media division. "Our digital flexibility provides a direct and proven connection to distinct patient communities when and where they matter."