VoicePort launches Prescription Adherence Solution through Pennsylvania independent
ROCHESTER, N.Y. — VoicePort on Monday announced that they have launched their Prescription Adherence Solution at Klingensmith’s Drug Stores, an eight-store independent drug chain headquartered in Ford City, Pa.
"Our integration to their pharmacy system allows for intelligent and timely patient communications via voice, text or e-mail to keep them current to their prescriptions," noted Alphonse Sasso, VoicePort VP business development.
VoicePort’s PharmaPhonetics Patient solutions delivers automated, personalized and interactive unified communications that connects directly to the patients on behalf of the pharmacy. Their services include mediation synchronization solutions, prescription pick-up and refill reminder notifications, health awareness/medical therapy review messaging, patient counseling, written translation, education and instruction services, mobile applications focused for pharmacy or front end, automated web based appointment scheduling services and patient co-payment assistance programs.
The Unified Patient Communication platform enables permission-based phone, text, e-mail, web and mobile notifications that are personalized to individual patients.
Insurance rollout shows pharmacies and NACDS in action
One of the principles of association leadership says that an association should reflect the membership. Hopefully, NACDS’ approach to member service has resembled the can-do spirit of community pharmacy during the launch of exchange-based insurance.
We hope you found helpful the series of email updates that NACDS distributed from December 20 through January 2. These memoranda summarized extensive work to help smooth the transition – a transition that will continue into the weeks and months ahead.
NACDS’ updates described frequent meetings and conference calls we had throughout the holidays with representatives of the Department of Health and Human Services, the Centers for Medicare & Medicaid Services and the White House, where a two-way dialogue was established to better serve our members. During those meetings – as well as in official comments – NACDS urged consumer communications to encourage the newly ensured to take certain steps to limit confusion when they visited a pharmacy or other provider for the first time. NACDS also urged the accessibility of call centers and of plan representatives during the transition, and made the case for additional steps to improve operational efficiency. We were able to share with you consumer fact sheets and resources for pharmacists, which were made available by the agencies in response to requests by NACDS and others.
In addition, as the media prepared to cover the January 1 launch date, NACDS worked with reporters to help them understand the issues associated with the transition.
As was the case during the first days of the exchange-based insurance launch, NACDS hopes you will share insights about systemic problems that may arise with the adjudication of claims. Chris Smith , NACDS’ director of federal public policy, is serving as the point of contact for this information.
From the beginning of enrollment under the Affordable Care Act to the recent launch of coverage, NACDS has emphasized that the amazing work of community pharmacies is shining through again – just as it has numerous times before, such as the rollout of Medicare Part D, the response to H1N1, a consistent and concerted national vaccination campaign, and the providing of necessary goods and services during natural disasters, to name a few. It is important that the decision makers in Washington and in the states understand the vital role of community pharmacies in fostering public health, and understand the importance of empowering and sustaining that role in crunch time and in times of “normalcy.”
Community pharmacies ARE the face of neighborhood healthcare, and NACDS is committed to living up to the trust and to the value of your company and of this entire industry.
Steve Anderson is the president and CEO of the National Association of Chain Drug Stores.
CARE Pharmacies partners with Pharmacy Quality Solutions on improving patient care and clinical outcomes
LINTHICUM, Md. — CARE Pharmacies earlier this week announced that it has implemented Pharmacy Quality Solutions’ EQuIPP software to benchmark and identify areas for improvement in each of its locations aimed at improving patient care and clinical outcomes.
“As independent pharmacies, our uniqueness lies in our ability to drive better quality of service and better patient outcomes,” stated Michael Wysong, CEO of CARE Pharmacies. “Now we can actually measure that quality," he said. “As more performance networks evolve and payor models continue to shift from fee for service to fee for value, it is imperative that our members have the tools to stay competitive and to retain access to the patients that value the programs and services that they provide."
“We are pleased to be collaborating with the innovators at CARE Pharmacies,” said David Nau, president of Pharmacy Quality Solutions. “It is clear that the leadership of CARE has a strong commitment to excellence and will ensure that members have access to the tools necessary to thrive in an outcomes-driven environment.”