Survey: Grocery shoppers still prefer physical stores
NEW YORK — Discount stores and traditional supermarkets are U.S. shoppers' most popular choices when it comes to buying food. At least for the time being.
Nearly all — 99% — of adults buy some or all of their groceries in-person, according to a survey by the International Council of Shopping Centers. The immediate access to products (71%) and the ability to select fresh meat, dairy and produce (70%) were the top reasons driving in-store shopping, along with the ability to see all other items in person (69%).
The survey round that consumers on average shop at 5.4 different types of grocery retailers, with 93% of people patronizing discount department stores (e.g., Walmart and Target) and 92% shopping at traditional supermarkets for grocery purchases, according to a new survey by the International Council of Shopping Centers. Sixty-nine percent of consumers shop at limited assortment food stores (e.g. Aldi and Trader Joe’s) and at warehouse clubs.
Traditional supermarkets have the most frequent visitors, with 55% making purchases at least once per week. The largest shares of infrequent shoppers buy occasionally (every few months) from small, specialty/gourmet food stores (76%) and high-end supermarkets (65%).
The study revealed that millennials have different grocery shopping behaviors, with a much higher number buying groceries from convenience stores (74%), Amazon/other pure online retailers (67%) and high-end supermarkets (66%). Even when buying online, 81% of millennials go to the store to pick-up their grocery order.
"Millennials have been called the foodie generation and blend that with their command of technology and we see some changes in grocery purchasing behaviors, which will drive all grocery retailers to make appropriate modifications in their business model to address the way they shop,” said Tom McGee, president and CEO of ICSC. “The grocery retailer who wins their share of wallet is the one who delivers an omnichannel experience that meets their desires and demands.”
In other survey findings:
- More than 4-in-10 consumers (44%) have their grocery purchases delivered to their home and over one-third (36%) have items shipped by mail or courier service to their home.
- Fifty-four percent of high-end supermarket shoppers who buy online have the retailer deliver the groceries to their home — the highest of any type of online grocery shopper.
Ritzman Pharmacy introduces fall series of popular Ritzman Restores program
WADSWORTH, Ohio — Ritzman Pharmacies continues to innovate their modern pharmacy experience with a fall series of the Ritzman Restores program. Community members are invited to de-stress and stimulate their minds by creating their own custom Ohio necklace or keychain while learning about stress management from a Ritzman pharmacist.
“With such a positive response from our previous Restores events, we are excited to bring the new fall program into our communities,” stated Christina Cyrus, general manager marketing and brand development, Ritzman Pharmacies. “Teaching customers to craft handmade items while learning how to relax and manage stress, is a holistic approach to their well-being. This is just one way Ritzman is different from other pharmacies. We invite our community to enjoy time with others in a relaxed setting, have the opportunity to see local Ohio made products, and in this case, create one for themselves.”
Various locations will host the upcoming Ritzman Restores events beginning Sept. 13 through mid-November. Cost for Restores events are $19.99 per person and covers the cost of supplies. Light snacks and beverages will be provided. Space is limited and guests are encouraged to register for the events at Ritzman practices or online.
Creating the Ohio necklace or keychain represents Ritzman’s dedication to Ohio and locally produced items. “We offer an extensive, unique selection of Ohio made items in our practices,” Cyrus said. “There are items you can’t find online, and are special to our area of Ohio. We encourage all community to support local and stop in to see the products even if they cannot participate in the Restores events.”
CVS Health to host job fair to staff Pittsburgh-area call centers
PITTSBURGH — Looking to fill more than 200 full-time positions, CVS Health on Friday announced a job fair here, set to take place in Monroeville, Pa., from 1-6 p.m. on Sept. 14. The positions are at the company’s Pittsburgh and Monroeville customer support inbound call centers.
"CVS Health is actively adding to its workforce to support increased demand from our growing customer base," CVS Health VP talent acquisition Jeffrey Lackey said. "The job fair is designed so interested candidates can learn more about our open positions, talk with existing employees and become part of a company helping people on their path to better health."
Open positions include customer service representatives to ield inbound calls from benefit members, as well as representatives to support inbound calls from specialty patients. It also will be recruiting for specialty processing pharmacy technicians, who will read and interpret prescriptions to ensure patients’ orders are processed accurately and efficiently. It also is looking for candidates in the Monroeville area with finance, medical billing, medical benefit verification, pharmacist, shipping and receiving and inventory experience.
"From my very first day on the job, it was clear to me that CVS Health was a 'caring' organization, and a company where I could grow and progress," customer care supervisor Lee Myers, who recently celebrated her 10 year anniversary with CVS Health, said. "I am proof that the company presents career opportunities to those who are willing to come in and show a high level of passion for caring for customers and patients."
The job fair will take place at the company’s Monroeville customer support call center, 105 Mall Blvd. More info can be found here.