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Surprise, surprise: 98% of patients DON’T prefer mail order

BY Rob Eder

Although fully one-third of patients use multiple pharmacies to fill their prescriptions, 9-of-10 say they actually do have a preferred pharmacy, according to an exclusive survey of nearly 800 patients, conducted by AccentHealth and DSN in late July and early August. Unsurprisingly, just 2% of Patient Views respondents named a mail-order provider as their preferred pharmacy. That’s important because AccentHealth panelists are heavy users of prescription drugs — about two times the average patient — and it’s a good indication of how patients would choose if given a fair choice between retail and mail order. To find out how the other 98% of patients responded, see the chart below.

To learn more about why patients use multiple pharmacies, click here.

Patient Views is a new, exclusive consumer insights feature that will be appear in every edition of DSN magazine and the daily e-newsletter DSN A.M. If you could ask 4,000 patients anything at all, what would it be? Send your questions to [email protected].

What is your preferred pharmacy type?

Source: AccentHealth. To view the methodology, click here.

 

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MedPro Rx earns spot on Business Leader’s Top 300 Small Businesses ranking

BY Allison Cerra

RALEIGH, N.C. — MedPro Rx has earned one of the top spots in the Top 300 Small Businesses of the South competition hosted by Business Leader magazine.

Among small businesses in North Carolina’s Triangle region, MedPro Rx ranked second. The company said it also ranked No. 20 among the top 20 small businesses in the South. Companies were ranked based on revenue growth, business achievements, civic contributions and percentage of sales within their local market. MedPro Rx previously received this honor for small businesses in the Triangle region in 2009 and 2011.

"We are honored to be named one of the top small businesses in the Triangle," MedPro Rx presodent Nancy McFarlane said. "Our primary focus is taking care of our clients and meeting their needs. This award is a reflection of our team’s hard work and dedication to providing the best possible service."


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Moving ahead with turnaround plan, Supervalu restructures executive leadership team

BY Allison Cerra

MINNEAPOLIS — Moving ahead with its previously announced turnaround strategy, Supervalu said it has overhauled its executive leadership team.

Led by chairman, president and CEO Wayne Sales, Supervalu announced that EVP retail operations Kevin Holt would take on an expanded role as president of Supervalu’s retail business. In this role, Holt will drive the overall strategy for the company’s traditional retail and pharmacy divisions, including overseeing the marketing and merchandising functions. Holt also will work closely with sales and his leadership team to clearly develop the company’s strategic platform, the company said.

As part of this change, EVP and chief marketing officer Michael Moore now will report to Holt, as will Tim Lowe, who has been promoted to EVP merchandising. Lowe previously served as SVP of Supervalu’s merchandising organization, a role he has held since May.

In addition, EVP merchandising and logistics Janel Haugarth has accepted the newly created position of EVP business optimization and process improvement at Supervalu. A 35-year company veteran, Haugarth will be responsible for identifying and executing strategies to make Supervalu a more streamlined, effective organization.

The executive moves follow the company’s less-than-favorable first-quarter results, reported in late July. Supervalu announced a number of dramatic measures to stabilize its business — reduction in capital spending, suspension of the company’s dividend, even the exploration of possible strategic alternatives — in conjunction with its declining first-quarter earnings results. One of the measures included the hiring of Wayne Sales to replace leader Craig Herkert.

"We are moving quickly to reinvigorate Supervalu, and that starts with leadership," Sales said. "The changes I have made to my executive team are designed to address two of our most immediate priorities: driving profitable sales in our retail stores and taking costs out of the business. These efforts are critical to our successful turnaround."

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