Study: Independent pharmacies earn high customer satisfaction scores
ALEXANDRIA, Va. Independent pharmacies have garnered the highest customer satisfaction scores among its competitors, according to results of a J.D. Power and Associates study.
The J.D. Power and Associates 2010 national pharmacy study found that Good Neighbor Pharmacy, Health Mart and the Medicine Shoppe Pharmacy –– networks of independently owned, locally operated pharmacies –– rated at 869, 856 and 851, respectively, on a 1,000 point scale, while patients said they were dissatisfied with publicly traded pharmacy chains and some mail-order pharmacies.
The National Community Pharmacists Association praised the study results, stating that “independent community pharmacies rely on a business model of answering questions and offering advice to ensure medication adherence is maximized.”
“This survey should encourage all patients and health plan sponsors to give independent community pharmacies another look. We offer superlative customer service, and we’re competitive on price,” said Joseph Harmison, NCPA president and pharmacy owner. “It’s also a reminder that policies that deny patients access to independent pharmacies, such as by mandating the use of mail-order pharmacies, not only eliminate choice but also the vital face-to-face interaction with clinically trained pharmacists.”
Clinere’s ear cleaners hit retail
MUNDELEIN, Ill. Clinere Products on Tuesday announced the launch of its Clinere ear cleaners, with distribution through Walmart, Kmart, Walgreens, CVS/pharmacy, Meijer, H-E-B and Shopko.
Clinere ear cleaners offer users an effective tool for ear cleaning, as well as ear-itch relief, the company stated. Complete with dual-purpose ends, a scoop can be used to remove unwanted wax, dirt and debris from the entrance area to the ear canal, while a flexible, finned end cleans and exfoliates the outer surfaces of the ear, as well as the ear canal entrance. The ear cleaners are made of soft, flexible plastic and are similar to physicians’ ear cleaning tools.
“After watching others clean their ears with foreign objects for years, I decided to develop a product that actually works,” stated Rick Olson, president of Clinere. “Whether individuals require daily or occasional cleaning, Clinere ear cleaners will provide them with the assistance they need.”
Clinere ear cleaners can be purchased in a 10-count package and are priced between $5.99 and $6.99. Future plans for Clinere ear cleaners include a softer, more flexible option for sensitive ears and an even softer version for infant ear cleaning.
Report: FDA hearing to discuss biosimilar regulations
WASHINGTON The Food and Drug Administration is looking for input on regulations concerning knock-off versions of biotech drugs, according to published reports.
The Hill, a newspaper in Washington, reported Monday that the FDA would have a hearing on Nov. 2 and 3 concerning follow-on biologics, based on a draft document distributed to healthcare lobbyists.
According to the report, the hearing would focus on such issues as interchangeability and definitions of such terms as “biological product.”