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Rite Aid offers ‘virtual’ clinics

BY Alaric DeArment

CAMP HILL, Pa. — Rite Aid is teaming up with OptumHealth to become the first to provide "virtual clinics" in a retail pharmacy setting.

Rite Aid announced Thursday the launch of NowClinic online care services at select Rite Aid stores in the Detroit area. NowClinic allows Rite Aid customers to interact in real time with doctors and OptumHealth nurses.

Customers will be able to use the Internet to have private consultations with doctors about symptoms, as well as obtaining guidance, diagnoses and prescriptions for certain medications. They also can have conversations with nurses, who can provide basic healthcare education, information on common medical problems and identification of appropriate provider options for care. Customers can obtain a record of each interaction to share with a primary care provider.
 

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R.HAMMERLE says:
Sep-15-2011 10:54 pm

That kind of leadership and innovation one would expect from Optum but not necessarily from Rite Aid. Is this a technology precursor of a potential Walmart acquisition?

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Hamacher expands its data management team to manage growing database

BY Michael Johnsen

WAUKESHA, Wis. — Hamacher Resource Group on Wednesday welcomed Janine Petragnani as data assets coordinator.

Petragnani joins the company in a newly created position that oversees the team of content experts at HRG. Her staff is responsible for data integrity and product package content in HRG’s databases of more than 65,000 health, beauty and wellness products.

“With her previous experience in customer service, operations management, human resources and information services, Janine has a broad skill set that has helped her lead the team and establish a new structure as they added to their capabilities,” HRG director of operations Julie Bonnell said. “We are increasing our database to include approximately 6,000 home health care products, and Janine’s team has adapted to capture an expanded amount of information for these more complex products. Utilizing her strong project management, procedure development, and process improvement skills, she has helped lead the team as methods and practices have evolved to manage this new workflow.”

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CMS utilizing OTC card network to cover self-care; private plans next

BY Michael Johnsen

REDWOOD CITY, Calif. — The use of over-the-counter medicines as a cost savings tool is catching on, of all places, at the Centers for Medicare and Medicaid. Certain plans under Medicare are utilizing a new prepaid card of sorts to allow members to pay for their OTC medicines. Medicaid administrators, meanwhile, are employing that same card to incentivize healthier behavior among its members.

"A member can take one of our cards into a CVS or Rite Aid, swipe our card, and the card will only be authorized [to pay for] a list of eligible [OTCs] approved by the Centers for Medicare and Medicaid," Medagate CEO Devin Wade told Drug Store News.

Medagate has created an over-the-counter healthcare benefit called OTCNetwork, in partnership with prepaid-card marketer InComm, that now is being presented to private health insurers as a way to conveniently cover OTC medicines as a potential plan benefit. Many health plans already cover OTCs as a pharmacy benefit, Wade said. But the purchase pattern is not instinctual — patients still have to take those nonprescription items, identify them as covered expenses, and have those purchases adjudicated by the pharmacist in a separate transaction. "This would allow [insurers] to really expand that benefit and have that front-of-store normal purchase behavior," Wade said.  

Even though retailers have sophisticated point-of-sale systems capable of identifying and netting out those eligible products, especially since the inclusion of OTCs as eligible flexible spending account expenses in 2003, Medagate is the first to coral that functionality into a customizable payment card solution that plan members can use at the counter.

The myriad possibilities in utilizing this card is almost as numerous as the number of potential OTCs that the card can be used to purchase. For example, while no precedent exists today certainly, the card could be used as the kind of technological enabler switch expert Steve Francesco characterized to help drive more complex Rx-to-OTC switches over the next five years (to read that report, click here). For example, health plans could issue these cards to all plan members, and restrict sales of a particular OTC product to only patients on a specific medicine regimen — patients identified by a healthcare professional as eligible for statin therapy, for example. "That’s a perfect scenario for our network, absolutely," Wade told Drug Store News. The card can authorize or restrict a sale based on any number of criteria, including diagnosis. The card can also restrict the amount of product purchased by month.

Medagate and InComm earlier this year launched a card that Medicare patients can use to pay for OTCs under Medicare Part C. The Centers for Medicare and Medicaid Services allow health plans to issue payment cards to seniors for the purchase of OTC items at drug and grocery stores, but only if the retailer can identify the eligible items and limit the payment card to those items. Wade identified Medicare plans in Florida, New York and Texas as some of the early adopters of Medagate’s OTC payment solution. For the 2012 plan year, another 20 Medicare plans nationwide are planning to utilize the OTCNetwork, he said.

Medagate utilizes InComm’s point-of-sale card activation retail network, which reaches some 225,000 retail outlets, as the behind-the-scenes driver of Medagate’s OTCNetwork benefit. "We partnered with InComm to use that network [as a tool] to authorize spend at these retailers," Wade said. "We wanted to be able to create rules around what the card could be used for. We have the ability to restrict the spend on our cards down to the product level."

Medagate also launched its OTCMedicaid card platform earlier this year, a program developed to help Medicaid Programs improve Health Effectiveness Data Set scores through administered OTC benefit and health incentive programs. Due to new Health Care Reform mandates, Medicaid programs nationally are seeking to improve compliance with HEDIS-based wellness as a measure of program success and funding.  The OTCMedicaid Card enables Medicaid Programs to more efficiently provide and administer OTC benefits for use in member self-care, and also provide cash incentives for OTC items to influence behavior around routine health maintenance, such as smoking cessation, for example.
 
In May, The Health Plan of San Mateo leveraged the OTCMedicaid Card to offer health incentives to its 52,000 Medicaid members in Northern California for the completion of routine health screenings.

“A core area of focus for our plan is encouraging our women members due for mammograms and Pap tests to participate in these potentially life-saving health screenings and exams in a timely way,” said Mary Giammona, medical director at The Health Plan Of San Mateo, at the time of the announcement.  “The OTCMedicaid card gives us the ability to offer incentives that can be used only for OTC Medicaid eligible items like vitamins, first aid products and OTC medications upon completion of health screenings and well visits — a strategy we believe will not only improve health outcomes, but also reduce our overall program costs," added Ron Robinson, director of Financial and Administrative Services.

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