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Retailers earn top marks for customer service

BY DSN STAFF

WABAN, Mass. — Publix, Hy-Vee, H-E-B, Sam’s Club, Winn-Dixie, ShopRite and Giant Eagle were among the highest-rated companies for customer service, according to new research from the Temkin Group.

Among the winners, grocery chains were the only industry to earn a "strong" rating. Retailers, fast food chains, appliance makers and investment firms rounded out the top five. But consumers gave very low ratings to TV service providers and Internet service providers.

"Customer service is a critical moment of truth for many customers. It’s nearly impossible to deliver an overall great customer experience if you don’t get customer service right," states Bruce Temkin, author of the research and Managing Partner of Temkin Group. Temkin goes on to say: "It’s very encouraging to see that most companies have made improvements between 2011 and 2012."

The 2012 Temkin Customer Service Ratings is based on a survey of 10,000 U.S. consumers in January that covers the following 18 industries: airlines, appliance makers, auto dealers, banks, car rental agencies, computer makers, credit card issuers, fast food chains, grocery chains, health plans, hotel chains, insurance carriers, Internet service providers, investment firms, parcel delivery services, retailers, TV service providers and wireless carriers.

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Jolly Group introduces sports-themed bandages

BY Michael Johnsen

ELLENVILLE, N.Y. — The Jolly Group on Monday launched its Sports Shield brand of bandages featuring sports images.

Sports Shield bandages are available in two different sizes — adults and children — and come in eight designs: baseball, basketball, football, soccer, hockey, cheerleading, girls’ soccer and fun fashion.

The company will be rolling out two additional designs July 24: a rescue-themed bandage that features fire trucks and ambulances and a ladybug bandage adorned with butterflies and ladybugs.

Suggested retail price for 25-count packages is $2.50 each and $4 for the super-sized variety pack with 16 different themed bandages.


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General Mills expands its Fiber One 90-calorie brownies line

BY Michael Johnsen

MINNEAPOLIS — General Mills on Wednesday announced the launch of its Fiber One 90-calorie brownies in a chocolate chip cookie flavor formulated with 5 g of fiber.

Each chocolate chip cookie brownie is made with semisweet chocolate chips in a cookie-batter brownie, topped with a chocolatey drizzle and contains 20% of the daily value of fiber.

“Fiber One 90-calorie brownies have been a huge hit with consumers since their introduction last summer," stated Kerry Delaney, associate marketing manager for General Mills. "The latest addition to the Fiber One lineup is an easy way for consumers to have what they crave while sticking to a balanced diet.”

Fiber One 90-calorie brownies are sold in 5.34-oz. boxes containing six individually wrapped brownies at a suggested retail price of $3.89. 


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