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Report: Smaller retailers not worried about EMV

BY Dan Berthiaume

AUSTIN, Texas — Many smaller retailers only consider meeting the upcoming Oct. 1 deadline for EMV compliance as a small concern.

Despite the fact retailers face a shift in payment card fraud liability if they do not have EMV-compliant POS systems in place by Oct. 1, a new study from Software Advice finds that only 22% of small-to-midsized business (SMB) retailers are prepared to meet the deadline. However, the percentage of SMB retailers who are EMV-compliant has doubled from 11% in 2014 to 22% today.

Among SMB retailers who have not yet complied with EMV, 34% say there is no time to research or implement EMV-compliant technology, 33% say it is too expensive, 23% say it is unnecessary and a surprising 10% don’t know about EMV.

Another reason SMB retailers may not be overly concerned about EMV is that Software Advice found 62% of consumers do not yet have an EMV payment card.

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4 out of 5 retailers believe holidays will be better

BY Mike Troy

MORRISVILLE, N.C. — Early and optimistic are two words that sum up retailers’ attitudes toward the 2015 holiday season, according to new retailer survey conducted by ChannelAdvisor.

ChannelAdvisor surveyed more than 200 e-commerce decision-makers at U.S. and U.K retailers to gain insight into holiday promotional activities and the outlook for sales. One key finding is that retailers are an optimistic lot with 80% expecting sales to be higher this year that last year.

The growth could be due in part to the fact that nearly 60% of respondents plan to start their holiday promotions in September or sooner, and almost a quarter  of respondents are planning to offer more holiday promotions than last year.

“Retailers continue to push holiday sales earlier and earlier to get in front of the competition,” said ChannelAdvisor Executive Chairman Scot Wingo. “We’ve seen larger retailers kick off their holiday promotions as early as July. It will be interesting to see if consumers respond to early holiday promotions again this year and get out their wallets before Thanksgiving.”

As for some of this season’s biggest challenges, 34% of respondents said fulfilling orders on time is their biggest challenge, followed by adjusting to competitor activity at 27% and converting mobile traffic at 19%.

More details on the survey results are available by clicking here.

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PetSmart bringing same-day delivery to Midwest

BY Gina Acosta

PHOENIX — Shoppers who are out of pet food won't have to go very far for a refill, if PetSmart's new partnership with Google has any say about it.

The retailer announced it has teamed with Google Express to provide overnight service in Chicagoland and a five-state Midwest region (120-mile radius from Chicago) in Illinois, Indiana, Wisconsin, Michigan and Ohio serving 25 million people.

“Our same-day and overnight services, combined with the buy online in-store pickup option made available at all PetSmart stores nationwide in the fall of 2014, offer delivery options for pet parents when and where they want to shop for their various pet food and related pet-supply needs,” said Eran Cohen, executive vice president of customer experience, PetSmart, Inc. “Our on-demand store-to-door delivery gives pet parents the comfort that PetSmart can deliver on their immediate needs to keep their beloved pets happy and healthy – even at a moment’s notice.”

For both same-day and overnight service options, shoppers can purchase items for store-to-door delivery via the PetSmart-branded store on the Google Express website or the Google Express mobile apps for Android and iOS. Nearly all items available in PetSmart stores can be purchased and delivered through both services, giving pet parents expanded delivery options to meet their more immediate needs.

Google Express membership is $95/year with benefits including unlimited free delivery on eligible orders and the ability to share the membership with a household member. Non-members can also enjoy Google Express benefits by paying a $4.99 per store-to-door delivery fee on orders totaling $15 or more per store with a $3 small-order fee for orders under $15.

Google Express brings the speed of the web to shopping by helping people shop their favorite stores online — in a single place. When customers can’t make it into their local PetSmart store, the same-day and overnight services makes it easy for customers to order the items they need via mobile or desktop devices with on-demand delivery directly to their homes.

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