New Consumer Reports survey sheds light on poor customer service
YONKERS, N.Y. — As evidenced by the 10% upswing in Better Business Bureau complaints over 2009, Consumer Reports will be sharing its survey around a consumer outcry of poor customer service in its July 2011 issue.
As many as 64% of respondents reported having left a store because of poor service. And 67% had hung up on customer service without having had their problem addressed, though not having an actual human to gripe to on the other end of the line when complaining about poor service was the No. 1 “dislike” in the report’s “Gripe-O-Meter” graphic. Additionally, more than 70% of survey respondents reported being “tremendously annoyed” when they couldn’t reach a human on the phone.
Most Americans fielding a customer service issue, however, would rather deal with the situation over the phone. Only 16% of Americans would prefer to deal with a customer-service problem in person — 20% favored the phone and 2% favored live chat.
AmerisourceBergen CEO honored by HDMA with Nexus Award
PHOENIX — The Center for Healthcare Supply Chain Research, the research foundation of the Healthcare Distribution Management Association, and Genentech on Tuesday honored AmerisourceBergen CEO David Yost with the 2011 Nexus Award for Lifetime Achievement.
The award — presented at HDMA’s annual Business & Leadership Conference — is the distribution industry’s highest recognition, honoring exceptional character, accomplishments and leadership in HDMA, the industry and the community.
“Dave embodies all of the attributes of the Nexus Award through his industry and community leadership,” HDMA president and CEO John Gray said. “Throughout his distinguished career he has been a tireless champion for distributors and the customers they serve, yet through all his success and accomplishment, has remained humble and dedicated to his family and community.”
Yost has dedicated nearly 40 years of service to the healthcare distribution industry. He began his career in 1974 as a salesman for a predecessor company of AmeriSource Health Corp. He served in a variety of operational, sales and executive capacities, eventually becoming chairman and CEO of AmeriSource, which merged with Bergen Brunswig Corp. in 2001 to form AmerisourceBergen — one of the largest wholesalers in the United States. During his tenure, Yost has led his company to No. 27 on the Fortune 500.
U.S. News ranks best dieting plans
WASHINGTON — U.S. News Media Group on Tuesday ranked the best dieting plans by health goal — identifying the best plans for weight loss, heart health and diabetes.
Building on the company’s experience evaluating hospitals, U.S. News developed five diet rankings to address a broad range of consumers’ dieting goals and needs. Diets were ranked based on ratings from an independent panel of 22 experts.
"The goal of the Best Diets rankings is to help consumers find authoritative guidance on healthful diets that will work for them over the long haul," stated Lindsay Lyon, U.S. News health news editor, who directed the project.
Weight Watchers ranked as the best “commercial” diet plan, as well as the best weight-loss diet. “In experts’ ratings, Weight Watchers bested all other ranked diets for both short-term and long-term weight loss,” U.S. News reported. Jenny Craig stood as the No. 2 commercial diet plan and Unilever’s Slim Fast No. 3. For overall weight loss, tied at No. 2 were Jenny Craig and the Raw Food Diet, an approach that challenges dieters to avoid foods that have been cooked. To see the full rankings, click here.
The Ornish Diet was named the best diet for heart health. “The balanced, sound menu promotes heart health, if … the diet’s rules are followed,” the commentary stated. The TLC Diet, a government-designed eating plan that stands for "therapeutic lifestyle changes," ranked No. 2. Another government-developed diet, DASH (for Dietary Approaches to Stop Hypertension), ranked No. 3. For complete rankings, click here.
The DASH Diet (No. 3 for heart health) was identified as the best diet for people diagnosed with diabetes and the best diet overall. “Its emphasis on whole grains, fruits and veggies matches the sort of nutritional prescription that diabetics frequently hear their doctors recommend,” according to U.S. News. Rankings of the second-best diet for diabetics resulted in a three-way tie between the Mayo Clinic Diet, the Ornish Diet and the Vegan Diet. Similarly, there were three tied for the No. 2 ranking for best diets overall — the Mediterranean Diet, the TLC Diet and Weight Watchers.
To create the rankings, U.S. News developed profiles of the 20 diets that explain how each one works, the evidence that backs up (or doesn’t back up) the claims made for it, how it breaks down nutritionally and more. A panel of 22 experts, including nutritionists, dietitians, cardiologists and diabetologists, reviewed the diet profiles and rated the diets.