Nearly half of retail app ‘non-users’ intend to use in future
Among non-users of retail apps, 46% indicated they would be likely to download an app in the future, according to a recent online survey of more than 600 AccentHealth viewers. Similar to current reasons for usage, discounts and coupon access are likely to drive future app usage for as many as 77% of non-users.
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Source: AccentHealth. To view the demographic breakdown of participants, click here.
Big data. Big deal.
In my last UpMarketing post, Dart and science, I described how combining quantitative and qualitative research with good old-fashioned gut instincts can drive results. This post examines a related topic: big data. Everyone’s talking about the mountains of data at their fingertips, just waiting for analysis and action. But it seems that no one has figured out an effective way to begin excavating to find the hidden treasure.
This amassing of data has ramped up in recent years due largely to new streams of information from shopper loyalty programs, Internet activity, and social media, among others. The hoard of data is growing so fast that it has been estimated the volume will now double every two years.
It’s like a major winter snowstorm that blows into the mid-section of the United States. Some municipalities are overwhelmed and literally shut down by the enormity of the snowfall. Some manage to move the snow out of the way, albeit too slowly to keep up with the rate of precipitation. And others meet the weather threat with over-exuberance, battening the hatches for a blizzard that never materializes.
Such is the case with Big Data. Many marketers suggest that they need more data to determine how to effectively mine the original data. Some walk the road of denial, affecting to believe that time spent filtering the data will not produce meaningful insights. A courageous few are beginning to isolate islands of data that, once strung together, can lead to meaningful conclusions. To me, the mystery hidden inside Big Data is what makes it compelling. Maybe it’s because I’ve always enjoyed discovering simple correlations between discrete data points that I throw in with those who eagerly forge ahead into the unknown. And because the nature of the discovery is undetermined at the outset, it’s like an archeological dig.
It might seem to some that mining of data should be as simple as collecting it. After all, what’s really involved? You have the information, you organize it, you read it, and you act on it. The problem is the volume. No one has a shovel big enough to figure out what’s in the data before new data comes pouring in. But waiting until appropriate excavating equipment is built is a waste of valuable time — and terabytes. Waiting until the analytical methodology is absolutely perfect is really the same as deciding not to analyze at all. Surely scratching the surface and finding some initial nuggets of fresh insight is preferable to going home empty-handed.
The key to any productive data mining is to determine ways to quickly and efficiently filter out the meaningful insights. Sometimes that means using traditional methods rather than “big” analytics. And just when you think you have more than enough data to mine, you still have to determine outages — a.k.a. missing data. Often a third-party source combined with existing data sources will actually help organizations more quickly align decision-making processes and lead to more immediate action.
All that’s left now is to get started. Prepare a list of questions needing answers. Prioritize the questions, and identify data sources, whether home-grown or third-party. Then let the archeological dig begin. It’s amazing what you can discover by removing even just the topsoil. If you never begin digging, however, you’ll never find any groundbreaking insight. Instead, all you’ll have is unbroken ground.
Hamacher Resource Group, Inc. (HRG) Vice President Dave Wendland, a 20+-year retail industry veteran, is a popular presenter and discussion facilitator available to speak at corporate and association events on a variety of retail-related topics. HRG is a research, marketing, and category management firm specializing in consumer healthcare at retail. Product manufacturers, healthcare distributors, retailers, technology partners, and others rely on HRG for strategic and creative solutions to help build their business. Learn more at www.hamacher.com.
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Quinn I appreciate your question and interest in this topic. Let me freely admit that my personal skills around data analysis are not that honed. That said, I believe your idea of a repeatable methodology to extract, combine, and analyze data is precisely the right approach. One technique worth involves grouping the elements into subsets. It reminds me of the expression that you eat an elephant one bite at a time. The same is true with data mining. You need to first assemble chunks of data into manageable, bite-size pieces to effectively digest it. Once that has been achieved, the process can be repeated over and over again until actionable insights emerge. I invite other suggestions on this topic.
This is a really timely topic. Everyone seems to be talking about it, but I haven't seen many practical solutions. My question is how do you move quickly enough to find actionable data nuggets before the data is too old to be relevant? It seems like you would need a process based on some kind of repeatable methodology. -- Quinn
Ralph, I'm glad that you are beginning the excavation process. And I haven't yet seen a Big Data for Dummies book hit the shelves so whatever you are doing to mine the data is definitely a step in the right direction. Cherish the nuggets you discover and put them into action.
I think anything to do with data is a big deal. Combining all of the islands of data we currently have is a full time job and we're only scratching the surface. I guess that's what Dave says in this article. I just hope we're scratching in the right direction. Has anyone identified low hanging fruit yet?
Study finds improvements in cardiovascular health among South Asians who receive culturally relevant coaching
MOUNTAIN VIEW, Calif. — Culturally competent coaching may be effective in reducing the risk of coronary artery disease among South Asian patients, according to a new study presented as a poster at an American Heart Association conference taking place in New Orleans.
The study, conducted at the South Asian Heart Center at El Camino Hospital in Mountain View, Calif., and the Palo Alto Medical Foundation, examined 703 patients at the heart center who opted to enroll in the heart health coaching program. Of the patients, 145 were partially coached, 558 were fully coached and 33 did not participate.
The coaching was based on participants’ receptiveness to phone calls or emails from trained volunteers, who also provided culturally competent health education on diet, physical activity and stress reduction. Patients’ levels of cholesterol were measured after periods of not eating. The fully coached group showed significant improvements in cholesterol levels, while improvements also appeared in the partially coached group, and the non-coached group showed no significant differences.
"From a clinical standpoint, for every 1 mg decrease in [low-density lipoprotein cholesterol], there is a 2% decrease in that person’s risk of a cardiovascular event, which further emphasizes the importance of coaching," South Asian Heart Center founder and medical director Cesar Molina said. "Physicians have limited time to provide patients with this type of detailed follow-through, so coaching can prove to be an effective resource for them to achieve improved outcomes in their patients."
A secondary analysis of cholesterol levels and body mass index in 492 South Asian participants, nearly 22% of whom were women, showed improvements in both measures.
"Study results showed that even partial coaching could have health benefits for patients, as seen with improved total cholesterol and LDL levels," South Asian Heart Center executive director Ashish Mathur said. "Our heart health coaches are non-medically trained volunteers who monitor and motivate over phone and email, making this a cost-effective method for risk reduction in a vulnerable population."
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