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Giant Carlisle president to retire

BY Michael Johnsen

CARLISLE, Pa. — Ahold USA on Friday announced that Rick Herring, president of the Giant Carlisle Division, has made the decision to retire, effective Feb. 14.

Herring has had a successful career at Ahold companies for nearly 25 years and has made many contributions to the Ahold organization.

“We would like to thank Rick for his numerous contributions to our companies, as well as for his leadership, dedication and years of service," stated James McCann, Ahold USA COO. "We wish him all the best in this next phase of his life and career.”

Bhavdeep Singh, EVP operations, Ahold USA, will oversee the Giant Carlisle Division on an interim basis until a permanent replacement is named.

The Giant Carlisle Division, headquartered in Carlisle, Pa., operates nearly 200 supermarkets in Pennsylvania, Maryland, Virginia and West Virginia under the banner of Giant/Martin’s. The division employs more than 31,000 associates.

 

 

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NRF forecasts 4.1% rise in retail sales for 2014, online to grow

BY Marianne Wilson

WASHINGTON — Retail industry sales — which exclude automobiles, gas stations, and restaurants — will increase 4.1% in 2014, up from the preliminary 3.7% growth seen in 2013, according to the National Retail Federation. The association’s 2014 economic forecast, released Thursday, calls for online sales to grow between 9% and 12%.

A number of factors contributed to NRF’s 2014 economic forecast, including:

  • Economic growth is expected to be above its long-term historical average. Early estimates for growth in the economy as measured by real GDP could fall between 2.6% and 3%, a noticeable improvement from the estimated 1.9% rate for 2013, and the fastest pace in the past three years.
  • The labor market is expected to continue its modest recovery averaging approximately 185,000 jobs per month, helping decrease unemployment to near 6.5% or lower by the end of 2014.  
  • Inflation as measured by the CPI is predicted to inch higher to as much as 1.7% in 2014.
  • The housing sector is expected to continue to improve in 2014, and stronger household and business confidence should spur more consumer spending overall.

“The economy remains susceptible to buffets as we are already witnessing in the New Year, thanks to harsh winter weather, domestic and global financial issues,” NRF chief economist Jack Kleinhenz, said. “While we are careful not to ignore the challenges, we are optimistic and hopeful that future disruptions will be limited, allowing employment and business investment to grow all the while giving retailers and their customers the confidence in the economy they need.”

 

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Out in the cold

BY Dave Wendland

For those of us living in the Midwest — and perhaps throughout the country — we have become familiar with a weather term "polar vortex." No doubt you've heard the phrase pinging around the news media in recent weeks. One of the coldest Arctic outbreaks in two decades has blanketed a significant portion of our country, bringing bitterly cold temperatures to the Midwest, South, and East.

This unusually cold weather has likely put a deep freeze on retail sales, also. Not only did the retail sector experience a lackluster holiday shopping season, but now they are also hit with the reality that some shoppers are simply not going out into the cold. The winners may very well be online retailers.

What could this signal for traditional brick-and-mortar operators? It’s time to develop an omnichannel strategy before it’s too late. I’m not suggesting that these retailers dip their toes into the icy water, but rather they take a polar plunge … without hesitation.

Here are five strategies for retailers who want to get started:

  1. Make it personal – engaging customers in a dialogue across all of their desired platforms in a consistent, meaningful way is paramount
  2. Create synergy – the mobile and in-store experiences should appear seamless (disparity will undermine clarity)
  3. Tap social media – reach shoppers when and where they are through effective alignment of social media assets and transactional sites
  4. Reward shoppers – offer reasons for shoppers not only to be loyal, but to keep coming back, bringing others with them
  5. Assortment strategy – consistently display products with up-to-date images, content, and details to make shopping easier while guiding a shopper’s path to purchase to fill their market basket

The evolution towards an integrated physical, digital, mobile, and social shopping experience is underway. Retailers are increasingly moving towards cross-channel customer experiences. It will be interesting to see what happens and what works – but the chill of this winter should motivate many to get moving.
 


Hamacher Resource Group vice president Dave Wendland, a 20-plus-year retail industry veteran, is a popular presenter and discussion facilitator available to speak at corporate and association events on a variety of retail-related topics. HRG is a research, marketing and category management firm specializing in consumer health care at retail. Product manufacturers, healthcare distributors, retailers, technology partners and others rely on HRG for strategic and creative solutions to help build their business. Learn more at www.hamacher.com.

 

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