Experts discuss game-changing strategies
Some of the top minds in retail gathered in Las Vegas Friday to attend an exclusive one-day summit, co-hosted by the Mack Elevation Forum and the Drug Store News Group, that not only served as a special kickoff to NACDS Total Store Expo, but also provided a platform to discuss how to “create the future.”
“We are all vulnerable to a business game-changer. … And it makes me ask the question: ‘Are you distinct?’” said Dan Mack, founder and leader of Mack Elevation Forum, at the start of the summit. Mack moderated the full-day event at the Westin. “It is really about making yourself unique as an organization and articulating it really, really well.”
The event, titled “Seven Ideas to Create the Future,” brought together seven dynamic speakers to discuss the future and examine best practices in strategic sales, marketing, merchandising and retail consumer packaged goods strategy.
“The conference provided valuable leadership insights where our speakers offered fresh and cutting-edge ideas that help them grow their business within the retail and consumer packaged goods industry,” noted DSN publisher Wayne Bennett.
Highlights of the event included:
- Chance Wales of Amazon discussed how to create a game-changing culture through speed and embracing risk. “Being safe is risky. In today’s economy, because things move so fast, you cannot be conservative,” Wales told attendees. “Without risk there is no innovation.” He shared how, each day, Amazon strives to take risks and focuses on what customers want rather than what its competitors are doing. He also explained that Amazon has the ability to be a “game-changer” because it has the ability to act quickly and its culture embraces risk.
- Sporting a pair of Google eyewear, Ted Souder of Google talked about “winning the moment” and how digital is the new normal. “We see that everyone and everything is online,” Souder told attendees. He also said that the “new normal” is changing how people buy and how brands are sold, and he expressed the importance of mobile devices and their ability to drive foot traffic in stores. “It is all about winning the moments that matter … and digital enables you to win those moments that matter. The great thing is that on the back of this you get to track everything,” Souder said.
- Ken Martindale of Rite Aid discussed uncovering “hidden assets” and reinvention. “Sooner or later, all businesses, even the most successful, run into challenges sustaining and achieving growth. Faced with this unpleasant reality, they are compelled to reinvent themselves,” Martindale told attendees. “The ability to pull off this difficult feat and jumping from the maturity stage of one business model to the growth stage of the next is really what separates high performers from those who spend too short of time at the top.” Turning conventional wisdom on its head and embracing change is critical. Martindale discussed how Rite Aid set about creating a new vision, mission and core values, as well as uncovering its “hidden assets.”
- Dennis Moore of Nielsen talked about “big data, smart data.” Moore said that, when he thinks about data and analytics, he judges it by the way it leads to an action. “I always tell the analytic teams at Nielsen that the value in what we do is in the action that it influences,” Moore said. Moore acknowledged that a challenge is that data can be subject to partisanship and there’s often a rush to define it, but he also said that big data can help companies in such areas as identifying untapped opportunities and attracting new buyers. He said that in order to use big data effectively it boils down to leadership. “If you really believe in this, you have to change your internal systems. How do you make decisions? How do you decide how you are going to promote? How you are going to assort? How you are going to market, and is it infused with analytics? And that is everyone’s job [within the company],” Moore said.
- Larry Levin of IRI addressed how to win through store localization. “Everybody is going to as many channels as they can to maximize value,” Levin said. In light of this, the dollar store channel is experiencing significant growth — especially among those making more than $100,000 and those under age 35 years — and drug stores are viewed as the new convenience. Levin stressed the importance of understanding the shopper and, for suppliers, understanding that you don’t have to be in every store with your product. In other words, cherry-pick those stores that make the most sense for your product. “Not all neighborhoods and not all stores within a strip mall are created equal. They share a common footprint, but the kinds of people that walk in can be very different, so dare to be different,” Levin told attendees.
- Walgreens’ Shannon Curtin talked about co-creation, innovation and how to drive value. When talking about co-creation, Curtin stressed the importance of opening up the dialogue between both the retailer and supplier to ensure you are on the same road at the same time. “Being the best at co-creation is having this wonderful creative genius, and that starts with transparency and having these conversations,” Curtin said. Curtin discussed why it is important for suppliers to co-create with Walgreens and how the retailer has helped smaller manufacturers successfully enter the market. “The value of working together is bigger than the value of working alone,” Curtin said. One example of co-creation that Curtin used was the partnership between Walgreens and DSN to create Beauty University, a training platform for Walgreens’ 26,000-plus beauty advisers.
- Mark Jones of IDEO talked about innovation and creativity. Jones encouraged attendees to observe insights, brainstorm (i.e., the more ideas the better) and make the ideas real (i.e., sketch it, build it and act it out). During his presentation, Jones also gave attendees a behind-the-scenes look at how IDEO approached several projects for clients, including the design of Walgreens’ new pharmacy department, which brings the pharmacist out from behind the pharmacy counter to interact with patients.
For photos of the event, click here.
NACDS recognizes chain member companies for advocacy, political engagement
LAS VEGAS — The National Association of Chain Drug Stores announced the recipients of the 2013 NACDS RxIMPACT Leader of the Year and the 2013 Politically Engaged Pharmacy Awards last night at the NACDS Political Involvement Reception at the NACDS Total Store Expo in Las Vegas.
Rite Aid Corporation received the 2013 NACDS RxIMPACT Leader of the Year for its efforts in several programs of the NACDS RxIMPACT brand, and specifically for the company’s commitment in engaging its team in the annual NACDS RxIMPACT Day on Capitol Hill event.
Walgreen Co. received the 2013 Politically Engaged Pharmacy Award for demonstrating the exceptional commitment to advancing pharmacy through the NACDS Political Action Committee and distinguishing itself as a leader in political involvement.
Click here to view a photo of John Standley, chairman and chief executive officer of Rite Aid Corporation accepting the NACDS RxIMPACT Leader of the Year Award.
Click here to view a photo of Debbie Garza, R.Ph., divisional vice president, government and community relations of Walgreen Co. accepting the Politically Engaged Pharmacy ("PEP") Award.
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The Compliance Team unveils provider accreditation for retail clinics
LAS VEGAS — The Compliance Team on Saturday unveiled its Exemplary Provider Accreditation for Retail Clinics at the 2013 NACDS Total Store Expo. These are customized service-specific accreditation programs that feature common-sense Safety-Honesty-Caring quality standards and evidence of compliance.
"Retail or ‘walk-in’ clinics are one of health care’s fastest growing sectors," stated Sandy Canally, president of The Compliance Team. “Now that the Accountable Care Act is moving towards full implementation, these ‘on-demand’ clinics will play an increasingly important role in handling patients with non-urgent medical needs.”
Much like The Compliance Team’s other Exemplary Provider accreditation offerings, the retail clinic program is based on setting in-place comprehensive quality improvement measures that streamline day-to-day operations leading to a simplified accreditation process. Expert guided teleconferences and webinars, access to scores of documents, and a web-based patient satisfaction and outcomes reporting portal are included at no extra charge; all are value-added accreditation firsts that The Compliance Team started building into its Exemplary Provider programs beginning in 1998.
“In the near future, a patient with a non-urgent medical need, it could be a child’s parent or guardian, will have more convenient treatment options," Canally said. "Our bet is that they are going to choose a clinic that is certified as offering exemplary care.”