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Electronic medical records boost patient satisfaction, loyalty, study finds

BY Alaric DeArment

CHICAGO — Nearly a quarter of Americans are using electronic medical records for checking test results, refilling prescriptions and making appointments, while more than half say they would like to use them, but don’t have access, according to a new study.

The study, by Aeffect and 88 Brand Partners, included 1,000 respondents ages 25 years to 55 years, finding that 24% of them used EMRs, while 52% would like to. At the same time, nearly half of patients take EMR access into consideration when choosing a healthcare provider.

Under the American Recovery and Reinvestment Act of 2009, physicians who have not adopted EMRs by 2015 will have their Medicare reimbursements reduced by 1%, with an additional 1% reduction each year through 2017 and an annual 3% reduction afterward. According to a study by the Robert Wood Johnson Foundation, Harvard School of Public Health and Mathematica Research, the percentage of physicians using EMR has increased from almost 26% in 2010 to more than 38% last year.

Overall, 78% of patients using EMRs expressed satisfaction with their physicians, compared with 68% not using them, as well as higher satisfaction across multiple dimensions of care, such as ease of access to information, clarity and thoroughness of communication and stronger loyalty to their doctors.

 

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It’s time for a vision test

BY Dave Wendland

One of my favorite Japanese proverbs states:

“Vision without action is a daydream. Action without vision is a nightmare.”

So is it true that all leaders have vision? Or put another way, can leaders be effective without vision? My instincts suggest that a prerequisite to effective leadership is the ability to create and ignite vision.

A vision is the comprehensive statement that informs the organization what direction they should move and why. Successful companies strive toward a preferred future, not just to a dream! This vision permeates the workplace and is manifested in the actions, beliefs, values and goals of the organization’s leaders. I’ve heard this referred to as "charismatic leadership.”

Recently I had the pleasure of hearing Carly Fiorina, CEO of Hewlett Packard (1999-2005), describe her thoughts on leadership. Among the most insightful truths was a statement made underscoring that “Leadership is not management.” She went on to characterize management as delivering results within known constraints and conditions. On the other hand, leaders articulate a “future state” and they are willing to innovate and experiment with courage to move others toward that goal. She concluded that leadership is about building capability, collaboration and character.

Here are five ideas to create and achieve visionary leadership:

  1. Continually evaluate the business environment and propose a future state.
  2. Express this vision through persuasion and encouragement.
  3. Gain the trust of those you want to share your vision and invite them to help you achieve it.
  4. Increase communication and encourage others to do likewise.
  5. Lead others with confidence and courage to fulfill the vision.

If you find that you are at a fork in the road and you want to demonstrate that you are great leader then choose a path and go. Perhaps a bit unsettling at first, the alternative is to do nothing and this will eventually lead to obsolescence. Keep in mind, the foundation of great leadership is built on the ability to adapt, stay ahead of the curve, and get results.

How has your organization benefited from strong visionary leadership? How did you motivate and inspire others to follow you?


Hamacher Resource Group, Inc. (HRG) Vice President Dave Wendland, a 20+-year retail industry veteran, is a popular presenter and discussion facilitator available to speak at corporate and association events on a variety of retail-related topics. HRG is a research, marketing, and category management firm specializing in consumer healthcare at retail. Product manufacturers, healthcare distributors, retailers, technology partners, and others rely on HRG for strategic and creative solutions to help build their business. Learn more at www.hamacher.com.

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GSK can ship four-strain flu vaccine

BY Alaric DeArment

PHILADELPHIA — The Food and Drug Administration has approved for shipment the latest version of a GlaxoSmithKline flu vaccine, the drug maker said Monday.

The FDA approved the Fluarix Quadrivalent (influenza virus vaccine) for the 2013-2014 season for shipment to Centers for Disease Control and Prevention distribution centers and healthcare providers. GSK said this would be the first season in which vaccines protecting against more than three strains will be available.

"Quadrivalent" means the vaccine protects against four strains. Most flu vaccines are trivalent, protecting against two influenza A strains and one influenza B strain, while the new vaccine protects against an additional B strain.

"Trivalent influenza vaccines offer important protection against influenza," GSK Vaccines VP scientific affairs and public policy for North America Leonard Friedland said. "But since the late 1980s, scientists noted that two B virus lineage strains circulate to varying degrees each year, and it’s difficult to predict which one will cause the most illness in a particular influenza season."

 

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