PHARMACY

DSN Women Leaders 2014: Jocelyn Wong, Family Dollar

BY Antoinette Alexander

For Jocelyn Wong, SVP, chief marketing officer of Family Dollar, challenging the status quo is what she strives toward each day.

“For me, what I strive to do is be more of a change agent; … to challenge the status quo. That is very important to me. To really take the team and the partnerships to a place you never even thought was possible. That’s a big deal for me,” Wong told DSN.

With an engineering background, Wong started her career in manufacturing and worked for Procter & Gamble before her first retail stint at Safeway. It was through LinkedIn that she was tapped for Family Dollar. Wong credits her experience at P&G with helping her understand the true value of ROI-driven marketing.

Today, Wong is leveraging all facets of her professional background to help develop a new customer segmentation model that is about to be deployed at Family Dollar.

“We’ve been working for probably the last nine months on really taking our understanding of the consumer to the next level. So, we are in the process of deploying a really ground-breaking consumer segmentation model that I think will help suppliers, as well as merchants within our organization, better meet [our customer’s] needs,” Wong said.

Wong’s unwavering passion and excitement for creating a customer-centric organization is irrefutable, but she admits that her journey to get where she is today hasn’t always been easy. Taking the advice of several “great mentors” along the way, Wong has learned the value of bringing confidence to the table, leaning in and acting like you belong there.

“For me, I’ve had to really work on that over the years to make sure that people hear my voice, to have a point of view and to not be afraid of that,” Wong said. “… It is important, especially when you are in a male-dominated field.”

To view the full DSN Women Leaders 2014 report, click here.

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Be prepared for Rite Aid to take its ‘overall health and wellness experience to a new level’

BY Michael Johnsen

 

Rite Aid announced that RediClinic CEO Web Golinkin will assume additional responsibilities as the CEO of Health Dialog. In addition, Rite Aid’s group VP pharmacy initiatives and clinical services Karen Staniforth, who oversaw Rite Aid's strategy around its Wellness Ambassadors, has been promoted to the role of COO at Health Dialog. 
 
There are obvious synergies between the Health Dialog coaches, the RediClinic practitioners and Rite Aid pharmacists all forming a cohesive care unit. This move allows for better integration of the three. With the Health Dialog-trained wellness coaches, Rediclinics, Rite Aid pharmacy and the recently announced HealthSpot telehealth kiosks, Rite Aid can scale up and down its health proposition to play a bigger role in healthcare delivery based on the needs of the local community. 
 
In short, Rite Aid fields a pretty potent, and flexible, health solution that can feed into its Health Alliance platform. Rite Aid most recently named its sixth healthcare partner in Physician Direct ACO, serving the Detroit area.  “Since launching our Rite Aid Health Alliance program, we’ve received positive feedback from our physician partners, care coaches, pharmacists and patients alike,” stated Robert Thompson, Rite Aid EVP pharmacy, in making that announcement. 
 
Rite Aid also fields a pretty compelling health-and-wellness solution across its front-end in its Wellness stores, which numbered 1,433, or 31% of the chain, as of the company's last earning call and features a fourth member of the Rite Aid team who helps direct patients to the appropriate healthcare practitioner: the Wellness Ambassadors. "Our Wellness store program is perhaps the most visible component of our ongoing transformation and these stores continued to deliver strong results," Ken Martindale, Rite Aid president and COO, told analysts in September. "We remain highly focused on leveraging our Wellness store program to launch innovative merchandising concepts that significantly enhance the shopping experience," he said. "In addition, Wellness stores will continue to play a key strategic role in launching initiatives that expand our healthcare offering. Initiatives such as the Rite Aid Health Alliance and RediClinics are taking our overall health and wellness experience to a new level."
 
 
 

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DSN Women Leaders 2014: Kathleen Wilson-Thompson

BY Michael Johnsen

What happens when you take two cultures, both customer-focused and willing to embrace change to better the business, and blend them together? That’s the big project on the desk of Kathleen WilsonThompson, Walgreens Boots Alliance’s designated EVP and global chief human resources officer, who will be working to bring “let’s feel good” to “the corner of Happy and Healthy.”

“As we move from a domestic to a global organization, … the cultural integration of a company after a major M&A is one of the most critical aspects of a deal,” she said. “To be charged with helping drive that initiative is an exciting privilege and honor.”

Walgreens has a set of cultural beliefs, including aligning work with others, building trust and being open, honest and respectful, Wilson-Thompson said. “I firmly believe these are critical to how we work, how we interact with the people we work with and the people we serve externally,” she said. “Being a people person in a people-oriented field like HR, I never forget that people are who we serve as an organization. Our team members deserve to be highly valued.”

While Wilson-Thompson got her start in law, she actually heard her calling to retail earlier in life. “At the age of 10, … I ran my own flower seed company,” she said. “And I got so successful, that I hired on a few other kids and paid them from my earnings.”

 Since 2010, Wilson-Thompson has managed Walgreens’ human resources function, which includes benefits and compensation, diversity and inclusion, shared services, recruitment, employee relations, learning development and talent management.

Wilson-Thompson is a board member on the Vulcan Materials Company Board of Directors and serves on the NAACP Special Contributions Fund Board of Trustees.

Among her many accomplishments, Black Enterprise magazine in 2009  named her as one of its “Top 100 Most Powerful Executives in Corporate America.”

To view the full DSN Women Leaders 2014 report, click here.

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