DSN, CCA host 6th Retail Clinician Education Congress
LAS VEGAS — The Drug Store News Group, in conjunction with the Convenient Care Association, hosted the sixth annual Retail Clinician Education Congress at the Planet Hollywood resort and casino last month. In addition to the annual CARE Awards (i.e., Clinician Achievement in Retail Excellence), which celebrate the excellence in patient care delivery at the nurse practitioner/physician assistant level, the event also featured a special roundtable discussion with top retail clinic leaders. The discussion offered key insight into healthcare changes, challenges and opportunities that will impact retail clinics over the next few years.
A transcript of the CEO roundtable, as well as profiles of this year’s CARE Awards winners, will appear in future editions of DSN.
WAG rapidly opens flagship stores
The beat goes on for Walgreens’ store development activities, as the chain last month hosted grand opening events in Boston and San Francisco — about one week apart.
Walgreens VP of merchandising, store design and well experience Bryan Pugh walked DSN through the new Boston flagship on April 30 for a special pre-opening store tour. The expansive, 25,000-plus-sq.-ft. store — the site of Boston’s historic Five Cents Savings Bank — includes more than 17,000 sq. ft. of selling space and houses more than 20,000 SKUs. The store is home to two unique features, including a new interactive kiosk from Coinstar that allows customers to sample select beauty items for $1.
Also unique to the new Boston store is a kiosk in the pharmacy that ties into the city’s Boston Moves initiative — which aims to get Boston residents to lose 1 million pounds and move 10 million miles — with Walgreens’ Steps with Balance Rewards program.
A week later, Walgreens executives were in San Francisco to celebrate the opening of another flagship store located in the Union Square area.
With the Boston and San Francisco flagship stores, the company now operates 46 Look Boutiques — with 29 currently in Duane Reade stores and 17 in Walgreens stores — with a total of 55 planned by the end of the year, Pugh told DSN.
In addition to extensive photos of the two newest stores, DSNTV recently interviewed Walgreens DVP of category strategy, innovation and space management Beth Stiller for a Virtual Store Tour segment focused on Walgreens’ key strategy in such core categories as health and beauty, and how it plays out in its flagship stores.
For extensive views of the new Boston and San Francisco stores, go to DrugStoreNews.com/photos. To see the Store Tour video with Walgreens’ Stiller, go to DrugStoreNews.com/video. DSN+ users: Simply scan any of the images at right.
DSN to co-host pre-TSE forum: Seven ways to create the future
LAS VEGAS — The Mack Elevation Forum and the Drug Store News Group will co-host a one-day summit event on Aug. 9, here, at the Westin Hotel, as a special kickoff for Total Store Expo. Assembling some of the top minds in retail, "The Elevation Forum: The Seven Ideas to Create the Future," will give attendees a grasp of emerging industry best practices in strategic sales, marketing, merchandising and retail consumer packaged goods strategy.
"They best win through joint development, and they are in a constant dialogue with their partners," noted Dan Mack, founder and leader of Mack Elevation Forum, who will moderate the forum. "They unleash growth by creating the future with their retail partners."
Highlights of the forum will include:
- Joe Magnacca, CEO of RadioShack — how to create a game-changing culture that emphasizes speed to market and customer experience;
- Dennis Moore, Nielsen’s SVP analytics — the future of big data and how to synthesize social media, market basket and syndicated data;
- Google head of CPG Catherine Roe — how to build an infectious brand;
- IRI VP, general manager of strategy Larry Levin — incremental growth through localized assortments;
- Mark Jones of IDEO, makers of the first mouse for Apple and the first Treo — how to create a culture of innovation;
- Ken Martindale, Rite Aid COO — how to re-imagine and reinvent your business; and
- Walgreens’ Shannon Curtin, VP beauty, personal care and seasonal — the best practices for retailer-vendor new item co-creation.
"[Like] the TED series of conferences, our mission is to create a similar experience for our industry," noted DSN publisher Wayne Bennett.
"It is not about the size of your organization," Mack noted. "It’s about the value you create with the consumer, the retailers and the industry. This is an event for leaders who are looking for an edge."