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Delhaize Group selects in-store software provider

BY DSN STAFF

RA’ANANA, Israel — Delhaize Group has enlisted the services of Retalix for in-store software for Delhaize Group’s 3,300 locations — including more than 20,000 point-of-sale terminals — across Eurasia and the United States.

As part of the agreement, Retalix will continue to provide a wide range of products from the company’s store suite, including solutions for the POS, as well as other customer touch points, such as self-checkout. The agreement also includes solutions within Retalix’s loyalty and marketing Suite, including customer management and targeted marketing.

"Retalix is a true leader in the retail industry, and we extended and solidified our strategic partnership as they have delivered proof of delivering competitive solutions to our business and to operate effectively as a global vendor," said Frank Suykens, CIO at Delhaize Group Europe, Asia. "We look forward for Retalix to further assist us to continuously improve our store operations and customer service, and to drive innovation."

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Grocery group celebrates industry icons

BY DSN STAFF

DOWNERS GROVE, Ill. — The Grocery Manufacturers Association inducted Hy-Vee chairman and CEO Richard Jurgens, as well as Dean Pappas, CEO of Clement Pappas and Co., into its Hall of Achievement.

The recognition came at a gala dinner Sunday night as GMA held its annual executive conference in Colorado Springs. The Hall of Achievement Award represents the highest honor given by the more than 100-year-old association.

“Lifetime achievement is the hallmark of the GMA Hall of Achievement Award, and by that standard, no two people are more deserving than Ric Jurgens and Dean Pappas,” GMA president and CEO Pamela Bailey said. “Their business savvy, their desire to make the world a better place and their compassion for their associates, their communities and their consumers sets them apart.”

GMA announced that it would induct Jurgens and Pappas in late May.

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NACDS’ Anderson hails industry’s life-saving, cost-reducing value at Pharmacy and Technology Conference

BY Antoinette Alexander

DENVER — The effort by community pharmacy to rise to the occasion and showcase its life-saving and cost-reducing power in health care has never been stronger. That was a key message that National Association of Chain Drug Stores president and CEO Steve Anderson had for attendees of the NACDS Pharmacy and Technology Conference being held in Denver. However, he also warned against complacency.

“We are seeing victories in public perception that are tied to victories in public policy,” Anderson said. “Posting wins is our job at NACDS, and we take our work seriously. Patient care deserves nothing less than victories that help save lives, reduce costs and improve healthcare delivery.”

Anderson gave credit to allies across community pharmacy who have helped to tell the story of the industry and of the profession.

“Effectiveness in communicating pharmacy’s value reflects a resurgence across pharmacy — a rising up — a commitment to tell pharmacy’s story and to demand a response,” he said. “We are done talking to ourselves within the pharmacy community. We are done preaching to the choir. We are reaching out to elected officials, to the media, to healthcare partners, to employers, to patients, to those who have a say and a stake in the way patients get their care in the U.S.A.”

During his remarks, Anderson recounted NACDS’ focused approach over the past five years to telling community pharmacy’s story as the “face of neighborhood healthcare.” He noted that opinion research conducted by NACDS revealed the need to communicate this message in 2007, and that similar research over the course of the past month indicates that pharmacy’s story remains compelling and is taking root.

Referring to the most recent research, Anderson said, “The thoughts of survey participants have evolved over the past five years when it comes to the role of pharmacies. We saw indications that they appreciate more and more the personal interaction with trusted pharmacists — and the work of pharmacists to foster patient safety, and the safe use of medications.”

Anderson provided examples of NACDS’ and all of pharmacy’s commitment to highlighting the new range of pharmacy services that save lives and reduce healthcare costs. He cited political engagement — including pharmacy’s active role in the Republican and Democratic National Conventions — as well as increased engagement in pharmacy tours for members of Congress and other aspects of the NACDS RxIMPACT grassroots program; increased visibility for pharmacy in the media; and the proactive outreach of the NACDS Pharmacy Care and Patient Advocacy Department, which was created in November 2012.

“It’s great if NACDS has helped to re-ignite pharmacy’s passion for external communications — and we’ve been told it has,” Anderson said. “But what matters most is that more people than ever before are engaged in the work of telling pharmacy’s story. If you are one of them, thank you!” Anderson warned against complacency, however, particularly amid the current landscape.

“This focus and tenacity are necessary in the face of massive instability in our country,” he said. “We face a pivotal election. We will see many new members of Congress who need to be educated on the value of pharmacy and on our crucial issues that impact their constituents and your patients. The future of health reform will be written with each passing day. And nationally, and in the states, decisions will be made against ever-tighter budgets.”



Noting that NACDS will celebrate its 80th anniversary in 2013, Anderson said that “the right leaders, at the right time, have made NACDS great,” and invited all attendees to assume the mantle of leadership.

“Leadership within pharmacy is an opportunity open to each and a responsibility demanded of all,” he said. “And more and more of you are answering that call than ever before.

“The people of pharmacy counsel patients, and they also tell their story through the media. The people of pharmacy are more visible in the store, and they are more visible with members of Congress as well. The people of pharmacy provide new services, and they perform new roles as active participants in our democracy. In short, the people of pharmacy save lives and reduce costs. They educate the nation on how much more pharmacy care can do, and the response — from patients to policymakers — has been extraordinary.”

Anderson concluded, “I want to thank you for being here at this Conference. I want to thank you for engaging in NACDS, and I want to thank you for joining together to write pharmacy’s future.”

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