Dana Classic Fragrances names CEO
NEW YORK — Dana Classic Fragrances, whose signature brands include Tabu, Chantilly, Love’s Baby Soft and English Leather, announced on Monday that former Avon executive Terrence Moorehead has been named CEO.
Moorehead brings extensive fragrance and cosmetics industry experience earned during his 22-year tenure at Avon. During his time at Avon, Moorehead served as president and chairman of Avon Japan; president of Avon Canada; VP strategy and digital transformation for North America; and GM of Avon Italy. Prior to joining Avon in 1991, Moorehead served as a management consultant with Booz Allen & Hamilton.
“We are pleased to welcome Mr. Moorehead to Dana Classic Fragrances and to the Patriarch family,” said Lynn Tilton, founder and CEO of Patriarch Partners, whose investment funds are majority owners of the company. “Terrence is a seasoned executive with a proven track record of success and leadership in the cosmetics industry. We look forward to expanding Dana’s existing signature brands, launching new fragrances and building new business opportunities under his leadership.”
New ‘ACT!’ program further elevates Ahold as pharmacy retailer to watch
Ahold USA is encouraging its pharmacists to be more proactive and form closer relationships with their patients with the launch of ACT!, a program that stands for “Acknowledge,” “Coach” and “Thank.”
Why is this important? Ahold is a pharmacy retailer to watch. Notice that DSN didn’t say "supermarket pharmacy retailer"?
That’s because, to its credit, one of the things that sets Ahold apart from some other supermarket pharmacy retailers is that its leadership see themselves and the business as a drug store inside of a supermarket versus a supermarket pharmacy where health and wellness really had to take a backseat to just about every other part of the store. And that commitment is showing up in some pretty cool programs, like ACT! and more.
The ACT! program encourages pharmacists to be proactive — not reactive — and includes coaching patients about new therapies and therapy changes and personalizing the patient-pharmacist relationship.
Overall, the merging of pharmacy with food has been a major part of Ahold’s efforts to promote health and wellness among its consumers. For example, as DSN reported earlier this year, Ahold partnered with Unilever to sponsor in-store clinic programs with Quaker Oats to promote oatmeal as a way to lower cholesterol among those patients taking cholesterol-lowering medications.
The reality is that Ahold has demonstrated its commitment to pharmacy, and DSN expects to see more innovation from this team in the months ahead.
Regional chains, independents can play the innovation game, too
When Seattle-based Bartell Drugs opened its 61st store in the city’s rapidly growing South Lake Union neighborhood, it unveiled a store that included not only a nice new format, but also a variety of amenities rarely seen in drug stores, including cold beer on tap; such pet-friendly features as water bowls, pet-hitching posts and free dog biscuits; and a selection of local spirits.
The large-scale evolution of the American drug store has mostly happened in the big, national chains, and despite some doubts from naysayers about some of the concepts in the Walgreens flagship stores, that format has already expanded to several cities. CVS and Rite Aid have expanded their respective Urban Cluster and Wellness store formats as well, providing clear indication of their popularity with consumers.
But what Bartell’s latest store shows is that innovation isn’t just for the big chains — regional chains and even independents can and probably should get into the act as well. Moreover, as an article in The Detroit News last week shows, even some independents are revamping their front ends to appeal to more upscale customers. As Mills Pharmacy and Apothecary retail director Rita Sayegh was quoted as saying in the story, "It’s becoming the future-store template." The store includes what Sayegh called a "gourmet convenience store."
Independents elsewhere have embraced innovation, too. In March 2012, DSN profiled Tisane Pharmacy in Manhattan’s Upper East Side, whose Russian-born owners emphasize European-imported beauty products and also installed a cafe counter that serves coffee, tea, pastries and even sodas made with syrups dispensed from a rare glass apparatus imported from Russia.
This isn’t just about giving stores facelifts — it also reflects important demographic trends, like the aging of the population and the migration of young people to the cities. In an interview with DSN for the August issue of the magazine, Seattle-based futurist Glen Hiemstra said that as a growing number of communities embrace walkability, the drug store will become more of a shopping destination, particularly for things like food. Meanwhile, fellow futurist Jeanine Recckio said it was important to ramp up the fun factor in beauty and personal care sections. The huge beauty section at Walgreens’ new Well Experience store in New York’s Empire State Building in particular has an emphasis on things like beauty services and letting customers sample products.