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Convenient care clinic industry plays integral role in U.S. healthcare system

BY Antoinette Alexander

WHAT IT MEANS AND WHY IT’S IMPORTANT Take Care Health Systems’ announcement that its Take Care Clinics ranked among the top 10% of all organizations globally in engaging their customers, according to Gallup research, is not only important for Take Care but also for the overall convenient care clinic industry.

(THE NEWS: Gallup: Take Care Clinics tops at customer engagement. For the full story, click here

Take Care was built on a culture of caring, believing in the ability to change health care and focusing on the patient. This vision of patient-centered care is evident at Take Care, and the Gallup research, which Drug Store News reported on earlier this year, is one more indication of the clinic operator’s success. In today’s consumer-driven healthcare environment, simply satisfying a patient is not enough. Patients want to feel a personal connection. They want to be engaged.

As Sandy Ryan, chief nurse practitioner officer for Take Care Health Systems, stated in the article: “Take Care Clinics believes that an engaged patient leads to better adherence.” Ryan brought up an important point because with an estimated price tag of $100 billion a year, nonadherence is a major drain on the U.S. healthcare system.

High customer satisfaction rates among retail-based clinics have been reported for some time, but the Gallup research is yet one more indicator that these clinics play an integral role in the U.S. healthcare system.

Furthermore, research such as this comes at a critical time. The role of retail-based clinics will become increasingly important since healthcare reform means that about 30 million people who currently are uninsured will have healthcare coverage. This comes against the backdrop of a physician shortage and overflowing emergency rooms.

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Target to provide flu immunizations in pharmacies and clinics

BY Jim Frederick

MINNEAPOLIS Gearing up for flu season, Target will launch its nationwide flu vaccination program at its more than 1,600 pharmacies and Target Clinic locations beginning Sept. 1.

Target pharmacists and clinicians will administer the flu shots, at a cost of $24, during regular pharmacy and in-store clinic hours, including weekday evenings and weekends. Target Clinic locations also will offer the nasal spray for $36.

No appointment will be necessary for flu shots, which will protect against both the seasonal flu and H1N1 virus. The company said it would “accept many major insurance plans, which may cover the full cost of the flu vaccine.”

Keri Jones, Target SVP merchandising, said the goal will be to make the 1,743-store chain “the complete prevention destination.”

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CDMA hires Fruth Pharmacy vet as SVP

BY Antoinette Alexander

NOVI, Mich. The Chain Drug Marketing Association last week named Bob Messick to the newly created position of SVP.

“Bob’s past retail experience with Fruth Pharmacy for 28 years will be a positive addition to our CDMA staff,” stated Jim Devine, president of CDMA. “Bob has also served on the CDMA board of directors and CDMA strategic planning committee. His knowledge from having served in these positions will be a great asset to CDMA.”

In the past two years, CDMA has experienced 25% growth in sales and membership.

Messick’s responsibilities at CDMA will include purchasing, marketing and advertising. He will report directly to Devine and will start Aug. 30. Messick has relocated from West Virginia to Brighton, Mich., with his wife, Julia, and their three sons.

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