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ComScore: 11% of e-commerce spending comes from M-commerce transactions

BY Marianne Wilson

RESTON, Va. — In terms of growth, clicks continued to outpace bricks in 2012 — and how!

That was the key takeaway from comScore’s “2013 U.S. Digital Future in Focus” report: Despite the backdrop of continued economic uncertainty, 2012 was a strong year for retail e-commerce. Throughout the year, growth rates versus the prior year remained in the mid-teens to outpace growth at brick-and-mortar retail by a factor of approximately four times.

Total U.S. retail and travel-related e-commerce reached $289 billion in 2012, up 13% from the previous year, according to the report. While e-commerce continues to gain share from traditional retail, the first signs of mobile commerce affecting the digital commerce landscape are starting to emerge. In fourth quarter 2012, comScore estimates that m-commerce transactions (from both smartphones and tablets) now represent approximately 11% of corresponding e-commerce spending.


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Telehealth can further expand retail clinic model

BY Antoinette Alexander

Telehealth is expected to experience a sharp rise in the number of patients, according a new report by health market research firm IHS, which projects that telehealth will reach 1.8 million patients around the world by 2017.

Reports are emerging about primary care physician shortages all the time. And telehealth can help expand the retail clinic model, especially in rural areas where population counts may not justify the cost of multiple full-time nurse practitioner salaries.

Pharmacy operators like Thrifty White – which serves patients in the rural Midwest through its network of 90 stores – have offered remote-site prescription dispensing and telemedicine services for years. Thrifty White is well-experienced in the technology, as it opened its first telepharmacy site in 2003 and currently has eight telepharmacy sites.

As noted above, the reality is that such technology can help further expand the retail clinic model.

"For retail-affiliated clinics, telemedicine can bring real time, face-to-face connections with primary care physicians, medical specialists and hospitals. This will transform the role of retail clinics to become a thousand points of entry to a virtually-integrated system of care and dramatically increase their revenues,” Ronald Hammerle, chairman and president of Health Resources, told Drug Store News. Health Resources helps design and build health systems.

Echoing that sentiment, Peter Hotz, group VP of Walgreens/Take Care Health Systems,told Drug Store News in a late 2012 interview that he believes there’s an opportunity to offer video health within the retail-based clinics to provide patients access to specialists.

In late 2011, Take Care Health Systems partnered with Cisco to operate the LifeConnections Health Center on Cisco’s campus in San Jose, Calif. The worksite facility is connected to Cisco’s campus in North Carolina where employees can interact with a physician at the San Jose campus via high-definition video.

It also is interesting to note that during CVS Caremark’s 2012 Analyst Day in December, Larry Merlo, president and CEO, said “the growth in innovative care delivery models like telemedicine or telepharmacy have the potential to reshape how care is delivered.”

 

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Author, business consultant Jim Collins to keynote 2013 NACDS Total Store Expo

BY Antoinette Alexander

ARLINGTON, Va. — The National Association of Chain Drug Stores has announced that author and business consultant Jim Collins will be the keynote speaker for the 2013 NACDS Total Store Expo. The NACDS Total Store Expo will debut Aug. 10 to 13, 2013.

Collins is author or co-author of six books, including the international bestseller Good To Great and New York Times bestseller How The Mighty Fall. Combined, his books have sold more than 10 million copies worldwide.

Collins began his research and teaching career on the faculty at Stanford Graduate School of Business, where he received the Distinguished Teaching Award in 1992. In 1995, he founded a management laboratory in Boulder, Colo., where he now conducts research and teaches executives from the corporate and social sectors. To date, he has served as a teacher to senior executives and CEOs at more than 100 corporations.

“I can think of no better person than Jim Collins to keynote NACDS’ evolutionary new trade show, the NACDS Total Store Expo,” stated NACDS president and CEO Steve Anderson. “The groundbreaking nature of this conference will bring together trading partners across the industry — from pharmacy, consumer goods, supply chain, logistics, technology and more. Jim’s expertise will provide a unique opportunity for this diverse group to gain insights on leadership and how to do better business that cuts across all industry sectors.”

Collins will offer remarks to NACDS Total Store Expo attendees during the opening business program on Sunday, Aug. 11.

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