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Cisco contracts with Take Care Health Systems on workplace clinic with remote accessibility

BY Michael Johnsen

DEERFIELD, Ill. — Take Care Health Systems, a subsidiary of Walgreens, on Tuesday announced a relationship with Cisco to operate the LifeConnections Health Center on Cisco’s campus in San Jose, Calif. The LifeConnections Health Center provides Cisco employees and dependents with comprehensive and integrated health-and-wellness services, including primary care, physical therapy, chiropractic care, acupuncture, vision, health coaching and an on-site Walgreens pharmacy.

In an innovative step for workplace-based health centers, Take Care Health System’s clinical team at the Cisco LifeConnections Health Center also will offer acute care services for employees located at Cisco’s campus in Durham, N.C., using Cisco HealthPresence technology. Cisco HealthPresence extends the reach of healthcare providers by allowing patients and clinicians to interact over distances through an integrated system of high-definition video, advanced audio, medical devices and collaboration tools. The use of the technology at the LifeConnections Health Center demonstrates the ability of a centralized clinical team to provide healthcare services for an employer’s geographically dispersed workforce.

"We are taking a holistic view of health and wellness and providing employees with the ability to easily and safely connect with doctors and clinicians across great distance," stated Nirmal Patel, director of corporate medical programs at Cisco. "By combining Cisco technology solutions with Take Care Health’s market presence, we believe we are helping to redefine how health services are delivered."

The Cisco LifeConnections Health Center is available to all Cisco employees. The San Jose LifeConnections Health Center location can serve 40,000 Cisco employees and dependents at the San Jose location and an additional 3,600 Cisco employees in North Carolina via Cisco HealthPresence.

"Through our network of Walgreens pharmacies, as well as through Take Care Health’s leading position in retail and workplace health centers, we provide thousands of access points to healthcare services," stated Peter Hotz, group VP at Walgreens. "Exploration of innovative technologies, such as Cisco HealthPresence, will allow us to further grow our reach, in turn generating the potential for even stronger outcomes for patients, businesses and payers."

Employers are increasingly looking to offer on-site health-and-wellness services, according to a 2011 report from Towers Watson and the National Business Group on Health. Results published in the report were generated from a survey of 588 employers conducted between November 2010 and January 2011 and showed that 23% of companies currently offer on-site health services and that an additional 12% of companies plan to begin to offer services in 2012.

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Cyber Monday spending increases 33%

BY Allison Cerra

ARMONK, N.Y. — Coming off a Thanksgiving weekend chock full of sales gains, it appears retailers also fared well on Cyber Monday, according to a new report by IBM.

Online sales were up 33% over 2010, while consumers’ average order value increased 2.6% from $193.24 to $198.26. Additionally, mobile sales reached 6.6%, compared with 2.3% in the year-ago period, with 10.8% of people using a mobile device to visit a retailer’s site, up from 3.9% in 2010, IBM said.

"Cyber Monday was once again the big winner for the Thanksgiving holiday shopping season, with a record number of consumers focused on finding the best online deals," IBM Smarter Commerce chief strategy officer John Squire said. "Retailers that adopted a smarter approach to commerce, one that allowed them to swiftly adjust to the shifting shopping habits of their customers, whether in-store, online or via their mobile device, were able to fully benefit from this day and the entire holiday weekend."

The findings were based on IBM’s fourth annual Cyber Monday Benchmark, which tracks more than a million transactions a day, analyzing terabytes of raw data from 500 retailers nationwide.

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Walgreens expands Web Pickup service to Indianapolis

BY Michael Johnsen

DEERFIELD, Ill. — Walgreens on Tuesday introduced its new Web Pickup service at locations throughout the Indianapolis area. Indianapolis is the second full market rollout for Web Pickup, which enables consumers to shop online at Walgreens.com and pick up orders at a Walgreens store in as little as an hour. The service also is currently available throughout Chicago and at a number of stores in San Jose, Calif.

“Our customers value choice, control and convenience, and Web Pickup brings all of these together to cater to on-the-go shoppers,” Walgreens president of e-commerce Sona Chawla said. “We’ve developed many innovative ways to engage our growing numbers of online shoppers and to make Walgreens.com a great shopping experience. By adding the convenience of in-store pickup and soon more curbside delivery locations, we’re making shopping easier than ever before — especially heading into the holidays and winter months.”

Web Pickup now is available at 71 Walgreens locations in the Indianapolis metropolitan area. Most nonprescription items found in-store are available online through the service. Curbside delivery, now offered at select stores, will be added to most Web Pickup locations in the coming months.

By visiting the Web Pickup site, shoppers can build a cart of any size and dollar amount for pickup at any participating store in as little as one hour. Payment is provided online and users have the option to receive either a text message or email notification once their order is ready. Orders can be picked up at the photo counter at participating stores.

Stores offering curbside service also feature designated parking spots for Web Pickup customers.

“To shop online anywhere, any time and be able to pick up in as little as an hour is a great convenience, especially for busy moms, those with children in the car, our mobility challenged customers who have trouble walking the aisles and many others,” Chawla said. “More and more customers enjoy the convenience and intuitiveness of our web site as well as the wide product selection. With Web Pickup they get this, along with the ability to pick up their orders immediately without having to pay shipping charges.”

Web Pickup is one of the new services that are part of the recently transformed Walgreens health and daily living stores throughout Indianapolis.

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