Staples unveils small-footprint omnichannel format

Office-supply chain Staples has unveiled a new omnichannel concept store. The company has opened two smaller footprint stores in Norwood, Mass., and Dover, Del., that feature touchscreen kiosks that allow customers to order more than 100,000 items.

Other features include:
• A Business Lounge that includes meeting space and work stations for mobile professionals and allows customers to research and order Staples’ products;
• The ability to reserve online and pick up in store;
• New Staples EasyTech and Copy & Print spaces, displaying the latest service offerings and featuring consultation areas that allow Staples’ trained associates to assist small business customers; and
• An ink and toner finder that allows customers to easily track past purchases and find the right ink and toner for them. If their exact ink isn’t available in-store, a Staples associate can help them order it online and ship it to them for free.

Click below to watch the video.