August 5, 2013

A growing number of cities — including Seattle, where Glen Hiemstra lives — are ditching the 1950s highways-and-suburbs school of development and embracing dense city centers and walkable communities. One of the biggest things people want to walk to is a place to get food, Hiemstra told DSN. Drug stores' approach to food has often been similar to that of convenience stores, but changing living patterns mean that fresh foods and prepared foods could become more common, making the drug store a destination for everything from fruit salad to sushi. In addition, 3D printing could grow in importance as drug stores use it to create small products and components, as well as on-demand items for customers, saving storeroom space in the process.

August 2, 2013

Winston-Salem, N.C.-based Inmar is a company that has developed a digital promotion platform that it describes as an end-to-end system to allow markets to create, launch and manage digital offers. Jeff Pepperworth, president of Inmar's healthcare network, recently spoke with Drug Store News about the company and its products, which it will showcase next month at the National Association of Chain Drug Stores' Total Store Expo in Las Vegas.

August 1, 2013

Alissa Hsu Lynch, VP, GM for Valeant Consumer Products, recently talked with Drug Store News about the company's unique marketing approach behind the CeraVe brand and shared her insights on some of the hottest skin care trends on the horizon.

July 24, 2013

Even though customers may only buy certain OTC categories a few times a year, for consumer healthcare brands, the opportunities to have a more meaningful relationship in the lives of their consumers has never been greater, Stefan Merlo, director of healthcare strategy, Novartis Consumer Health, told DSNtv in a special edition of DSN Executive Viewpoints.

July 23, 2013

Emdeon's Gene Boerger said pharmacies are busily expanding into providing medical services, including providing basic healthcare screenings and immunization services. As a result, they are becoming healthcare providers, over and above their traditional roles. But just how well they are able to integrate within the healthcare continuum over the long term depends upon the strength of the bonds they are able to build with payers and medical providers … and those relationships are rooted in data connectivity.

July 17, 2013

If retailers and brand manufacturers want to unravel the mystery and unlock the opportunity of the omnichannel consumer, they need to “take a step back and think like the consumer,” Rhonda Johnson, chief customer officer, Merck Consumer Care, told DSNTV in a special edition of DSN Executive Viewpoints.

July 16, 2013

AccentHealth's Dan Stone and PatientPoint's Tom McGuinness, co-founders of the Point of Care Communication Council, sat down with DSN before the group's inaugural meeting. The new association couldn't have come at a better time as healthcare providers look forward to the kind of outcomes-based medicine practice that will be driven by the Jan. 1, 2014 implementation of the Patient Protection and Affordable Care Act. Because in an effort to achieve those better outcomes at the patient level, practitioners will need more health information at the point of care.

July 11, 2013

Gabe Trahan, NCPA senior director of store operations and marketing, sometimes wears red sneakers when he speaks to an audience to drive home an idea: It may be comfortable to you, the owner, but to the audience or customer, those red sneakers detract from the overall experience. Listen in as DSN talks with Trahan about the red sneakers many independent operators have across their front-end.

July 10, 2013

Since the relaunch of the Health Mart franchise in 2005, Health Mart’s road to success has shifted into high gear. Today, Health Mart continues to serve as a key to better pharmacy health with its enhanced suite of tools, resources and solutions to ensure that its members can continue to compete and thrive in the ever-evolving landscape of retail pharmacy.

July 10, 2013

DSN had the opportunity to speak with Christian Tadrus, who has been the pharmacist at Sam’s Health Mart in the Colombia, Mo. area, since 1997. Tadrus, a member of McKesson’s Sponsored Clinical Services pharmacy network, participates in a number of adherence support programs, including the award-winning Pharmacy Intervention adherence coaching program, StudyLink patient recruitment for clinical trials program, and the RxRapid Response pharmacist survey program.

July 9, 2013

Office-supply chain Staples has unveiled a new omnichannel concept store. The company has opened two smaller footprint stores in Norwood, Mass., and Dover, Del., that feature touchscreen kiosks that allow customers to order more than 100,000 items.

July 8, 2013

With less than 30 days to go and an unprecedented number of retailers signed up, DSN takes a look at how four big companies plan to light up the game-changing show in Vegas.

July 8, 2013

Innovation EVP global business development, Doyle Jensen, explained, there are a lot of services that help retailers improve the customer experience at the front-end of the store, but not enough focused on patient engagement at the pharmacy counter. That was the motivation behind the launch of Pharmacy Intelligence, Innovation’s technology solution that enables retailers to measure the impact an investment in new pharmacy technology will have before ever committing to it, Jensen told DSNTV in a recent edition of DSN Executive Viewpoints.

July 8, 2013

Consumers have access to more information than ever before, and that creates a new challenge for brands today, Thomas “TJ” Higgins, president, U.S., Pfizer Consumer Healthcare told DSNtv in a special edition of DSN Executive Viewpoints. “The pressure is on our brand teams today to get more information [to the consumer]. We have to get more specific; more personalized."

June 27, 2013

Desloge, Mo.-based Parkland Health Mart Pharmacy was honored with the 2013 Pharmacy of the Year Award by McKesson Corporation in Las Vegas, Thursday, at the Venetian Casino and Resort, as part of the wholesaler’s annual McKesson ideaShare conference.

June 26, 2013

The biggest challenge — and opportunity — facing retailers and suppliers today is partnering together to better understand consumer needs to grow existing categories and create entirely new ones, Jim Flannery, director of global business development for Procter & Gamble told DSNTV in a special edition of DSN Executive Viewpoints.

June 26, 2013

Marketing and media firm InterQuantum is launching a dietary supplement line from Kowa Health Care. DSN talked with InterQuantum’s Anthony Raissen about the company’s 2013 launch plans.

June 25, 2013

The healthcare industry continues to prepare for ACA implementation and the expected influx of newly eligible patients, said Emdeon's Kevin Mahoney. Many pharmacies are changing their staffing models in preparation for customers with expanded Medicaid benefits — especially as we approach the New Year. This is a good time for me to remind you to be thinking about your eligibility program.

June 17, 2013

The Pharmacy of the Year Awards presentation is always a highly anticipated part of the program at McKesson ideaShare, honoring independent pharmacy owners for driving growth and improvements both in their businesses and in the lives of their patients.

May 29, 2013

DSNTV recently interviewed Walgreens DVP of category strategy, innovation and space management Beth Stiller at the company's Bucktown/Wicker Park flagship store in Chicago for a Virtual Store Tour segment focused on Walgreens’ key strategy in such core categories as health and beauty, and how it plays out in its flagship stores.

May 28, 2013

Risk is everywhere in our lives. The trick, as Mr. Buffett says, is to manage it through knowledge. Your exposure to risk in the pharmacy businesses may come about from various sources.

May 22, 2013

Looking good is feeling good. It may sound cliché, but the reality is that there’s a meaningful correlation between health and beauty, and consumers who are proactive about their health also take a greater interest in their personal appearance.

May 17, 2013

With a little more than three months to go before the start of the first NACDS Total Store Expo show, which replaces its Marketplace, Pharmacy and Technology, and Supply Chain conferences, DSNTV caught up with the NACDS president and CEO Steve Anderson to talk about the biggest challenges facing the industry as the association celebrates its 80th anniversary.

May 6, 2013

Boiron owner Michèle Boiron flew over from France in April to host a pair of lectures on the benefits of homeopathy. The brand is celebrating 30 years in the United States. In that time, Boiron has carved out a big niche with its Oscillococcinum flu treatment. DSN traveled to Philadelphia to meet with Boiron’s owner and discuss how homeopathy is faring in the United States.