Walgreens aims to have a consistency of voice across all channels, both clicks and bricks. In beauty, the strategy is to look at the customer in a holistic manner, said Katlyn Gao, head of retail products, digital at Walgreens.
Target chairman and CEO Brian Cornell, who took the helm earlier this year, is making a string of executive changes to help fuel the retailer's digital transformation and enhance the guest experience.
Health Mart, McKesson’s network of more than 2,700 independently owned pharmacies, on Tuesday announced that the franchise was recognized in the J.D. Power "2011 Customer Service Champions" report.