May 20, 2015

Delhaize America's Hannaford's banner and Publix were the top two chains in the 2015 Temkin Effort Ratings, the firm reported Wednesday. 

March 3, 2015

Publix, Aldi and H-E-B share something besides all operating in the grocery sector.


April 29, 2014

H-E-B shared the top spot with USAA in the 2014 Temkin Forgiveness Ratings. Currently in its fourth year of publication, the Temkin Forgiveness Ratings examines forgiveness levels for 268 companies across 19 industries.

March 5, 2014

Based on a study of 10,000 U.S consumers, H-E-B, Trader Joe's, Chick-fil-A and Publix earned the highest scores in the 2014 Temkin Experience Ratings, ranking 268 companies across 19 industries.

March 19, 2013

Based on a study of 10,000 U.S. consumers, Sam's Club and Amazon earned the top spots in the retail sector of the "2013 Temkin Experience Ratings," the Temkin Group announced Tuesday.

June 27, 2012

Publix, Hy-Vee, H-E-B, Sam's Club, Winn-Dixie, ShopRite and Giant Eagle were among the highest-rated companies for customer service, according to new research from the Temkin Group.

March 28, 2012

Customer experience is highly correlated to loyalty in both the United States and the United Kingdom, according to a new report by Temkin Group.

March 20, 2012

Sam's Club has the most loyal customers, according to a new study by the Temkin Group.

February 15, 2012

Research results released Tuesday by Temkin Group, which rates the customer experience of 206 large companies across 18 industries, showed that only eight companies deliver excellent customer experience.

April 4, 2011

Retailers rank among the highest for their customer service, according to a new report by the Temkin Group.