January 5, 2012

An average consumer encounters the same or very similar product mix from retailer to retailer. Unintentionally, we have almost trained them not to expect anything special from their shopping experience. The retailer that does offer something beyond the ordinary shopping experience can score big points with shoppers. Do something unexpected to surprise and delight shoppers, and word will spread – probably quickly. So what is it that really makes consumers tick? I think it boils down to five main things.

January 4, 2012

Women are increasing the time they spend researching products and are enticed by samples, according to the findings of a new report by Total Beauty Media Group, a digital publisher of beauty and health content.

December 23, 2011

Rather than take off for Christmas, the editors of Drug Store News took a look at the year ahead and the stories, issues and trends that will make headlines in retail pharmacy in 2012.

December 22, 2011

A report released Wednesday by ShopperTrak found that holiday shoppers boosted sales 21.7% over the previous week and 1.3% over the same week last year.

December 21, 2011

Three-out-of-four surveyed retail associates and managers feel they provide a better in-store customer experience when equipped with the latest mobile technologies, according to Motorola Solutions’ "Annual Holiday Shopping Survey."

December 20, 2011

A new survey conducted by Visa revealed that 77% of consumers still need to buy holiday gifts this week.

December 19, 2011

With Christmas less than a week away, CVS Caremark is reminding shoppers that they can find gifts and deals at their local CVS/pharmacy.

December 16, 2011

The unveiling of Duane Reade’s transformed store located at 52nd and Broadway is important, as it clearly illustrates the retailer’s continued rebranding and aggressive transformation initiatives, and serves as the latest example of how the retailer is changing the way consumers shop drug stores for consumables.

December 16, 2011

In an effort to help shoppers find last-minute deals and gifts, Rite Aid announced that more than 4,500 of its stores will be open daily from 8 a.m. to 11 p.m. through Dec. 23.

December 16, 2011

Walgreens on Friday announced that its stores will be open Christmas Eve and Christmas Day.

December 14, 2011

A new survey by Angus Reid Public Opinion revealed a number of similarities and differences between the holiday shopping habits of people in North America and the United Kingdom.

December 12, 2011

AisleBuyer has introduced a new in-store mobile commerce solution that is designed to deliver a brand's offers to a customer's smartphone while he or she is shopping in the store.

December 9, 2011

Weis Markets recently expanded its loyalty card program with a gold preferred customer offering that customizes offers for regular shoppers who spend at least $3,500 in a calendar year.

December 7, 2011

Looking to stay on the cutting edge of mobile commerce, CVS/pharmacy has made the entire CVS.com catalog available to shoppers through its mobile site (m.cvs.com), so CVS/pharmacy customers easily can browse, order and buy products anywhere, anytime from their smartphones.

December 6, 2011

Online brands that offer less complex return policies, along with ways to easily identify the highest-quality items, earned high marks among consumers, according to new research from global strategic branding firm Siegel+Gale.

December 5, 2011

Shoppers who were out in full force on Black Friday may not walk retail aisles again until just before Christmas — when retailers are expected to heavily discount merchandise — according to the latest America's Research Group/UBS "Christmas Forecast."

December 5, 2011

To deliver the value of a supercenter with the convenience of a drug store — that is the essence of the Dollar General strategy.


December 2, 2011

Giant Eagle last month launched an app for users of Android devices that's tied to the grocer's loyalty program. So far, the app has been downloaded as many as 5,000 times.

December 1, 2011

Walmart is looking to help holiday shoppers find the perfect gift this season with the launch of a new social shopping application.

November 30, 2011

Shoppers are just as promotion-driven as they have been since economists first coined the term the "new normal" economy — and that's not likely to change, according to a new "The Why? Behind the Buy" report released Wednesday by Acosta Sales.

November 29, 2011

Walgreens on Tuesday introduced its new Web Pickup service at locations throughout the Indianapolis area.

November 28, 2011

The combination of earlier-than-ever opening hours, favorable weather and deal-conscious consumers receptive to heightened promotional activity produced record sales over Thanksgiving weekend, according to the National Retail Federation.

November 28, 2011

Rite Aid is offering two promotional programs to holiday shoppers, the company said Monday.

November 28, 2011

Shoppers Drug Mart is looking to help customers that are in search of the perfect gift this holiday season through a new Facebook application.