When the going gets tough, the tough look for new ways to serve patients. Over the past year, the growing healthcare funding crisis and the worst economic climate since the 1930s have spawned competing health-reform proposals in Washington and cast a cloud of uncertainty over the U.S. health system, including community pharmacy. But they also have unleashed a flurry of retail innovation in such areas as pharmacy-based care, medication therapy management and patient compliance initiatives.
As parent company AmerisourceBergen merged more of its old Family Pharmacy network of independent drug stores and store-support services into its resurgent Good Neighbor Pharmacy operations and marketing umbrella, GNP has continued a rapid growth spurt and muscled its way into the top tier of national drug store brands.
If there’s an independent pharmacy in your market area with a Leader Pharmacy logo on the storefront — and with more than 3,400 Leader stores nationwide, chances are good that there’s one nearby — don’t be fooled by the store’s modest footprint or the folksy, mom-and-pop image it may project. The store’s owners have an arsenal of sophisticated business tools at their disposal, and the backing of an $87 billion, global health services and wholesaling giant.
Independent pharmacy has been slammed hard by the continuing slide in prescription-dispensing profits, a dismal economy and powerful chain store competitors. But with their strong ties to local communities and the patients they serve, most are weathering the storm and may emerge stronger than ever.