September 29, 2014

Only 9% of retailers are leveraging customer data in a structured, usable way, according to HRC Advisory, a retail advisory firm and unit of Hilco Global.

July 2, 2014

Shrinkage levels average 1.27% of sales, which translates to a $57 billion loss to the industry, according to the U.S. Retail Fraud Survey, which is based on research into the systems and strategies used by 100 leading North American retailers.

January 28, 2014

Merchandise returns in 2013 cost retailers in the United States more than $267 billion in lost sales. That’s one of the findings contained in the Retail Equation’s "2013 Consumer Returns in the Retail Industry" study.

October 30, 2013

A majority of Americans repeatedly buy products that retailers have on promotion and many also say they would return to a brick-and-mortar store when alerted to upcoming sales of previously purchased items, according to a new survey.

June 3, 2013

Integration of social and mobile media, as well as shipping options and flexible returns, can drive brand loyalty as consumers seek out more choices and convenience when shopping online, according to a new study.

May 28, 2013

A trade group representing the retail industry is requesting that a federal judge throw out a proposed settlement in an antitrust lawsuit over credit card swipe fees.

April 15, 2013

If any proof was needed of the importance of omnichannel, it can be seen in a new survey of U.S. consumers.

November 10, 2011

According to the National Retail Federation’s annual Return Fraud Survey, completed by loss-prevention executives at 103 retailers, the retail industry will lose an estimated $3.5 billion to return fraud this holiday season, down from $3.7 billion last year.

January 20, 2008

L’Oreal Paris, a division of L’Oreal USA, has initiated a voluntary recall of its L’Oreal...