November 14, 2014

For Jocelyn Wong, SVP, chief marketing officer of Family Dollar, challenging the status quo is what she strives toward each day.

November 14, 2014

CVS Health’s Judy Sansone is widely regarded as a straight-shooting, savvy merchant with experience at various ends of the business. Today she serves as SVP, merchandising and personalization for CVS Health. 

November 14, 2014

Judy Wray  is helping to reinvent the beauty experience at Rite Aid. The chain’s beauty department’s new look features a much more interactive experience and the addition of more prestige cosmetic and skin care lines. Also in select stores, Rite Aid Beauty Advisors — specially trained to assist shoppers with all the beauty brands Rite Aid carries —  offer demonstrations and education. 

November 14, 2014

What happens when you take two cultures, both customer-focused and willing to embrace change to better the business, and blend them together? That’s the big project on the desk of Kathleen WilsonThompson, Walgreens Boots Alliance’s designated EVP and global chief human resources officer, who will be working to bring “let’s feel good” to “the corner of Happy and Healthy.”

November 13, 2014

Target has acquired Pittsburgh-based PoweredAnalytics, a start-up that has developed an in-store personalization platform, the Pittsburgh Business Times reported.

November 4, 2014

MediSafe expanded its medication management platform to offer users a contextual personalized medication experience through a feed based on users’ medications.

October 30, 2014

Kroger is focused on expanding its omnichannel capabilities, the grocer shared Wednesday during an investor presentation. 

October 3, 2014

Locally relevant and personalized ads move shoppers from their screens into store aisles. That’s according to the findings of a recent study by G/O Digital, a provider of local, integrated digital marketing solutions.

September 16, 2014

Gold Mobile, a provider of a cloud-based commerce and engagement platform, has announced the launch of its new healthcare division, GoMo Health.

September 15, 2014

Online beauty subscription company Birchbox recently opened its first brick-and-mortar store in Manhattan.

July 29, 2014

Amazon on Monday announced the launch of the 3D Printed Products store.

April 24, 2014

Coupons.com on Thursday unveiled Retailer iQ, a targeting and analytics platform for grocery, drug and mass merchandisers that fundamentally changes the promotions and checkout experience for shoppers and retailers by making them digital, mobile and personalized.

March 21, 2014

Armada's Specialty Pharmacy Summit and Expo returns to the Wynn Las Vegas May 5 to 9, to celebrate a decade of leadership in the specialty pharmacy industry.

March 12, 2014

The digital marketing initiative known as “My Weekly Ad” is helping CVS Caremark grow sales and deepen engagement with loyal customers by providing them with personalized versions of the retailer’s weekly ad. The program was launched last fall, and Wednesday morning during a presentation at the IRI Summit CVS Caremark SVP of merchandising and retail pricing Judy Sansone shared additional details regarding the program.

February 10, 2014

Mackenthun's Supermarket hopes to gain insight into shopper behavior through analyzing scans performed with the ShopWell nutrition personalization app.

December 26, 2013

Fifteen years worth of ExtraCare learnings also have dramatically influenced the way CVS Caremark markets and merchandises to its best customers. These learnings have informed a critical part of its overall retail strategy, SVP merchandising Judy Sansone told DSN — conversion.

December 13, 2013

A recent study commissioned by Intel revealed that patients are ready to embrace personalized care, all the way down to medications for their specific genetic makeup, and they want the freedom to get health care wherever and whenever it’s convenient for them.

Why is this important? Personalization — whether it is customized coupons and marketing or prescription medications — is here and will be critical in 2014. Consumers want more, and in the face of rising healthcare costs and a strained health care system, their healthcare is no exception.

November 22, 2013

Walgreens on Thursday announced the appointment of Sona Chawla, president of e-commerce, as president of digital and chief marketing officer. In this new role, Chawla will lead a newly created Digital and Marketing Division, establishing a unified and integrated digital, enterprise-wide marketing, and customer loyalty and insights group to advance Walgreens “Well Experience” strategy and vision to be the first choice in health and daily living in America and beyond, Walgreens stated.

Chawla is a brilliant thinker and tech wiz whose e-commerce strategies have helped Walgreens forge new relationships with customers however they engage with Walgreens — now she brings that expertise to a global marketing role for the company at a time when digitization and big data-driven insights are bringing a greater degree of personalization to customer engagement efforts.

November 19, 2013

A big majority of consumers plan to use their phones during the holiday season to do more than just check prices, according to a new consumer survey.

November 1, 2013

A recent survey, dubbed the “Retail Buying Experience,” by Experticity has revealed an expertise gap among sales associates at retail. The survey also found that consumers value expertise above all else, but 2-out-of-5 consumers said they are routinely disappointed by the lack of expertise they encounter in the stores.

The survey findings really point to one word: personalization. Like the survey says, consumers want help with their buying decisions, and they want the retailers to be an active player in their shopping experience. They want retail sales associates who have product knowledge, can help in selecting the right products, have category knowledge and can assist in finding alternatives when the first choice is not available. They want personalization.

October 25, 2013

CVS/pharmacy’s SVP and chief marketing officer Rob Price was recently featured on Yahoo! Finance’s Big Data Download to talk about the launch of its new myWeekly Ad, which is a digital circular powered by its ExtraCare loyalty program.

This is important as it demonstrates that CVS/pharmacy continues to get major attention for the new program, and it further illustrates the push — major push — that the retailer is making on personalization.

October 24, 2013

With the excitement of the launch of CVS/pharmacy's new myWeekly Ad still in the air, SVP and chief marketing officer Rob Price was recently featured on Yahoo! Finance's Big Data Download to discuss the importance of the digital circular.

October 18, 2013

CVS/pharmacy has officially taken the lid off of its new myWeekly Ad digitized circular program, which is powered by the retailer’s robust ExtraCare loyalty program.

Aside from being pretty darn cool technology, the new myWeekly Ad is a crystal clear example of CVS Caremark’s laser sharp focus on personalization.

October 17, 2013

Fifteen years of ExtraCare data is influencing everything from how the company builds stores to how it communicates with customers.