March 28, 2017

Dan Mack offers four pillars that should define engaging presentations. 

March 6, 2017

Twenty years ago this month, I put on what was then my “lucky” tie, this horrible, neon yellow number from Banana Republic — it wore more like a bad Hawaiian shirt than a tie — and I started a new job as senior editor for OTCs and natural health at Drug Store News. Sure, I have a lot less hair today than I did then, but I also have much better taste in ties.

February 2, 2017

In April, Drug Store News and Mack Elevation will host the third annual New General Market Forum in Minneapolis. The exclusive thought-leadership platform brings together leading CPG companies that share a common purpose — to connect on an emotional level, building community and advocacy with an ever-more diverse consumer.

January 4, 2017

Pokémon Go offers some fresh ideas on how to drive consumers to their stores and to their brands.

December 16, 2016

Germany is the largest and one of the most challenging OTC markets in Europe, writes Ed Rowland. Any market where one of the leading chains, dm, actually marks on shelf, “price not changed since (year)” is seriously tough. The German trade can be tougher than the German National Soccer team. You can score an OTC goal but it’s not easy.

December 12, 2016

For supermarkets, children’s health is the focus of their most prized customer base: millennial parents, who are deluged with media stories about childhood obesity. Yet finding solutions that interest kids while meeting the health expectations of parents is no easy task, writes David Orgel.

December 6, 2016

Drug Store News last week wrapped its 18th Industry Issues Summit. What began almost two decades ago as a closed-door discussion between a handful of retail merchandising executives and a few vendors in a small hotel meeting room has since evolved to become one of the signature thought leadership and networking events on the industry calendar.

December 5, 2016

The future of sales is both on us today and will continue to evolve at warp speed, writes Dan Mack in his new column. Hyper-competition is squeezing flexibility and demanding a new sales approach. And tomorrow’s sales leaders must possess the holistic business skills of a general manager.

November 16, 2016

President Donald Trump — nobody saw that coming. Except maybe one man Drug Store News interviewed for our January 2011 cover story: Stewart “Stewie Rah-Rah” Rahr, the freewheeling billionaire-philanthropist and former owner/founder of Kinray,

November 11, 2016

DSN Editor in Chief/Associate Publisher Rob Eder notes that at least one man saw President Donald Trump coming. DSN interviewed him for a January 2011 cover story: Stewart “Stewie Rah-Rah” Rahr, the free-wheeling billionaire-philanthropist and former owner/founder of Kinray, the largest privately held drug distribution company at the time he sold it to Cardinal Health for some $1.3 billion.

November 11, 2016

Picture a train that's left the station and is picking up speed. That's David Orgel's analogy for how the health and wellness trend is impacting supermarkets.

November 3, 2016

This year’s World Series had two of Major League Baseball’s prolific Zen leaders at its helm: Joe Maddon of the Chicago Cubs, and Terry Francona of the Cleveland Indians. Dan Mack asks: What is the secret of these two men in influencing effectively?

October 17, 2016

About 20 years ago, I took a job as senior editor for Drug Store News. My first beat assignment was the OTC business and about a dozen retail companies, including CVS Pharmacy. Back then, CVS had just won the right to buy Revco, and it was making regular headlines as it completed the biggest integration of stores and systems in the history of the retail pharmacy business. You could say I’ve seen a lot of change in that time.

October 14, 2016

These wise words were often shared by my late father. (The greatest mentor I could have ever asked for!) In fact, one of my favorite stories was based on this very premise.

October 14, 2016

South Korea is much more than Psy’s pop single “Gangnam Style” or the TV series “M*A*S*H,” which lasted three times longer than the actual Korean conflict. It’s one of the most remarkable modern economic success stories. The Eighth United States Army, about 29,000 strong, has long had a front row seat, but most Americans have not. Starting with the ’88 Olympics coming out party, South Korea has arrived. For U.S. OTC brand owners, it’s inevitably an A-list market.

October 7, 2016

What motivates people as pharmacy customers is a complex topic. Change Healthcare's Tabitha Burcham explains the many opportunities for engaging and creating loyal consumers while also improving medication adherence.

September 8, 2016

I’ve heard more than one organization shrug off the prospect of a disaster causing irreparable harm to their operation. Then, an unexpected circumstance causes the business not only to falter, but puts recovery in question altogether.

September 7, 2016

In June, Drug Store News and Mack Elevation Forum co-hosted an exclusive one-day Retail Health Summit in Bentonville, Ark. Here are my seven takeaways.

August 12, 2016

The U.K. OTC market is, as the Brits would say, brilliant. For North American brand owners, it’s always on the list of attractive potential markets. Complex and unique, there are two “B”s that stand out — Boots and Brexit.

August 2, 2016

Cardinal Health RBC 2016 had been a terrific show, but if we’re being completely honest here, the keynote speaker for the closing business session had me scratching my head a little. Did I really need to see that? It turns out, I really did.

July 29, 2016

Increased Medicare audits are raising the stakes for compliance in today’s pharmacies, with stricter enforcement than ever before. In fact, the likelihood of receiving a Part B audit request continues to climb amid national efforts to control fraud, waste and abuse.

June 29, 2016

At the end of May, Drug Store News and Mack Elevation Forum co-hosted the first Future Leaders Summit in Chicago. Our in-depth special report appears in the July 2016 issue.

June 23, 2016

Companies large and small all want “innovation,” although most organizations don’t have a concise definition of the term or how to achieve it. And while “process” sounds like the boring antithesis of innovation, companies that focus on innovation process are more likely to achieve innovation than companies waiting for innovation to randomly strike.

June 14, 2016

Mexico, a NAFTA member since 1994, is not the distant neighbor it once was. Present political posturing aside, it’s long been a challenging relationship. But today’s Mexico is also a great consumer market.