September 9, 2013

Good news for brick-and-mortar retailers. Generation Y may turn to the Web for researching products, comparing prices and responding to flash sales, but they still love in-store purchasing. The catch: Keep the shopping experience exciting.

August 27, 2013

As many as 90% of viewers indicated coupons or savings would incentivize them to purchase back-to-school products at a new store, according to an online survey of more than 500 AccentHealth viewers conducted in July. And 66% are likely to purchase back to school merchandise at a retail pharmacy in the future — up from 38% of current purchasers.

August 8, 2013

The National Association of Chain Drug Stores' Total Store Expo brings together vendors and retailers across the entire store — pharmacy, OTC, beauty, consumables and general merchandise — and the supply chain executives who get the goods to market. As the industry converges on Las Vegas for this game-changing show, DSN talks to four leading futurists about what the drug store of tomorrow will look like.

August 8, 2013

The pervasiveness of Facebook and Twitter has not killed the greeting card and gift wrap category.

August 6, 2013

Target is acquiring online skin care site DermStore, the mass merchandise retailer said Tuesday.

July 29, 2013

Walgreens and Duane Reade are testing a new mobile shopping system at stores in New York that help shoppers make choices by providing relevant product information from a network of friends and experts and then sending them "perks" they can redeem at checkout. The system combines the respective mobile platforms of Pretty in my Pocket and Sparkfly, and L'Oreal Paris has signed on as the first brand partner.

As retail industry futurist Doug Stephens recently told Drug Store News in an interview for an article in the Aug. 12 issue of the magazine about the future of retail pharmacy, younger consumers are "conditioned to understand that they can have whatever they want, whenever they want it, wherever they happen to be."

July 25, 2013

Kmart is letting customers reserve items online and then pay for it and pick it up at the store, the mass merchandise retailer said.

July 25, 2013

Pretty in my Pocket, a mobile social beauty shopping and sharing platform, has partnered with Sparkfly, a mobile point-of-sale redemption technology platform, to launch, deliver and track closed loop, in-store mobile promotions. Signing on as the first brand partner to test the technology at Walgreens and Duane Reade locations throughout New York City is beauty giant L’Oréal Paris.

July 25, 2013

Results of the survey indicate that 68% of consumers plan to spend up to $500 this back-to-school shopping season compared with 63% in 2012 and 48% in 2011. Additionally, 17% of respondents plan to spend between $500 and $1,000, and 15% of shoppers said they have no back-to-school shopping budget this year.

July 22, 2013

Sears is offering electronic coupons for back-to-school shopping that it's calling the first of their kind.

July 18, 2013

More than one-third of U.S. consumers say they're likely to spend more during the back-to-school season this year, according to a study.

July 12, 2013

You can call it "taking the store out of the store." Whatever you call it, it's certainly another example of how routine the shattering of retail paradigms has become as retailers — online, brick-and-mortar and everything in between — find new ways to connect with consumers.

July 12, 2013

With less than 30 days to go before the start of the first-ever National Association of Chain Drug Stores Total Store Expo, slated for Aug. 10 to 13 at the Sands Expo and Convention Center in Las Vegas, DSN examined some of the can't-miss programming on tap for the game-changing conference that is projected to receive an unprecedented number of retailers and suppliers.

July 10, 2013

Target and Fast Company magazine have named a group of New York-based developers as the winners of a contest to develop an app to improve the mobile shopping experience for Target customers.

July 2, 2013

RadioShack on Saturday unveiled its first revamped store here at the corner of Broadway and 81st Street.

July 1, 2013

At a time when more and more retailers are embracing mobile technology, North America is set to account for one of the highest percentages of tablet sales, according to a new study.

June 28, 2013

Drug Store News spoke with Eyad Farah, senior director of retail product development for McKesson U.S. Pharmaceutical, on the launch of a customizable, consumer-facing mobile solution for independent pharmacy operators that will be tied to its Your Pharmacy Online service. The app will officially debut in late summer and Farah explains what it means for Health Mart owners.

June 24, 2013

A recent KPMG survey found that almost half (40%) of retailers will be looking to invest in technology to help grow their respective businesses. And engaging the customer through social media and loyalty apps may become significant, as 37% of retailers expect customer retention is the key to growth while 35% suggested adding to their customer bases is key.

It further illustrates the fact that marketers need to take an omnichannel approach to engage today's consumers.

That significance within social media and loyalty apps is simple, really. Marketers can't expect to generate a trip if they're not effectively reaching the consumer with their marketing messages. After all that's the underlying premise of omnichannel retailing — reaching the consumer with a shopping solution wherever, whenever and however she wants that solution, and then personalizing that solution with the help of big data analytics.

June 21, 2013

RetailMeNot.com, a U.S. digital coupon website, announced the results of a mobile commerce survey reviewing consumers' current mobile commerce behaviors. The results were presented at the Internet Retailer Conference & Exhibition in Chicago on June 7.

June 17, 2013

Retailers are increasingly recognizing that technology is key to driving growth and bolstering customer engagement, and research suggests that companies take an omnichannel approach to reach shoppers in today’s challenging environment plagued by changing consumer confidence and high national unemployment rates, according to recent research.

June 10, 2013

The Master of Professional Studies degree program in Cosmetics and Fragrance Marketing and Management at the Fashion Institute of Technology in New York City recently showcased its final projects at the annual FIT Capstone presentation. This year’s presentation focused on “Beauty in a Digital World.”

Beauty is helping to redefine the customer experience of shopping a drug store and is helping retailers set themselves apart from rivals in a very competitive environment.

June 10, 2013

The Mack Elevation Forum and the Drug Store News Group will co-host an exclusive, one-day summit event on Aug. 9, at the Westin Hotel, in Las Vegas, as a special kickoff for Total Store Expo. Assembling some of the top minds in retail, "The Elevation Forum: The Seven Ideas to Create the Future," will give attendees a grasp of emerging industry best practices in strategic sales, marketing, merchandising and retail consumer packaged goods strategy.

June 7, 2013

When did providing customer service become an inconvenience for some retail staff?" asks Hamacher Group's Dave Wendland. "Too often I have witnessed reluctance on the part of shoppers to seek help — and if they do, it almost always begins with, 'Sorry for interrupting, but …' Think about that. 'Sorry for interrupting' what?

June 3, 2013

Independent pharmacy was provided a social media stepping stone with last week's announcement pairing the National Community Pharmacists Association and RxWiki. The companies announced a joint digital solutions offering that will raise the profile of independents across both social media and mobile platforms.