February 14, 2013

Larry Freed, president and CEO ForeSee, sat down with DSN to discuss the factors consumers are looking for when shopping online and how omnichannel is meeting those expectations. More and more, shoppers are becoming better satisfied with their online shopping experience, with pureplay online retailer Amazon.com garnering the best consumer satisfaction scores of all online merchants. But what does that mean for omnichannel retailers?

May 28, 2015

Retailers are increasingly elevating their game and looking to better connect with consumers via personalization and Canada’s Shoppers Drug Mart is no exception.

May 19, 2015

Consumers who access social media during the shopping process are four times more likely to spend more, a recent Deloitte Digital study found. 

May 18, 2015

According to a recent shopper survey, the hands-on shopping experience available through brick-and-mortar retailers is more desirable to shoppers. 

May 14, 2015

DSN talks with Andrew Simon of BrandShop to discuss digital solutions and customer enagement in the CPG space. 

May 4, 2015

Indyme launches vibration-activated shrink detector. 

April 27, 2015

Families this year are ready to splurge on jewelry, flowers, gift cards, brunch and apparel for mom.

April 24, 2015

Amazon has introduced a shopping app for customers with an Apple Watch for swift and easy purchases.

April 23, 2015

Retailers anticipate accelerated growth for 2015. According to a study from eBay Enterprise, an eBay Inc. company, 72% of more than 1,000 online retailers surveyed anticipate online revenue to increase by 17% in 2015.

April 22, 2015

Beauty. It’s a $48 billion mega category that is battling only moderate growth — especially within the mass channel — because of a shift in consumer attitudes, increased competition and a lack of effective advertising. The question then becomes, “How can suppliers overcome such challenges and break through the clutter?”

April 22, 2015

Today, convenience isn’t just about having a smaller box to shop in, or an easily navigated merchandising scheme where consumers can quickly identify what they’re looking for, grab it and go. Today, convenience is about clicks — as in: What are the fewest clicks to the buying decision? And how can the retailer best facilitate a shopping experience in their stores on the shopper’s smartphone?

April 16, 2015

Meijer is the latest retailer to test out curbside pickup of online orders.

April 14, 2015

A new PricewaterhouseCoopers study found that fulfilling omnichannel orders is pressuring on profit margins. 

April 9, 2015

Purchases in brick-and-mortar stores still accounted for more than 94% of all retail sales in the United States last year, totaling $4.4 trillion. But according to the new “Reality of Retail” report from retail marketing firm InReality, consumers are shifting their in-store shopping habits.

April 7, 2015

The United States is the top market for e-commerce, followed by China and the United Kingdom, according to A.T. Kearney’s 2015 Global Retail E-Commerce Index. 

March 31, 2015

A new survey conducted by Marketforce International sent mystery shoppers into over 650 stores across 63 retailers.

March 26, 2015

Fred's Super Dollar will operate as a value chain/retail pharmacy hybrid, COO Mike Bloom told investors Thursday. 

March 25, 2015

Retailers are failing to meet shopper expectations when it comes to providing a comparable experience across in-store, online and mobile channels.

March 25, 2015

Weis Markets on Tuesdaty made in-store pick-up available at its 26th location. 

March 23, 2015

The average person celebrating Easter this year will spend $140.62.

March 11, 2015

A new PLMA study on shopper loyalty among consumers ages 25 years to 45 years dispels many long-held assumptions.

March 10, 2015

"As my son and I visited colleges over the past year, it occurred to me that the process he was going through was not dissimilar to how consumers may approach the selection of their preferred pharmacy setting," writes Hamacher Resource Group VP Dave Wendland in his latest blog entry. 

March 9, 2015

A recently released Accenture survey examines customer expectations around a personalized shopping experience with retailers, including social channels, and explores the issue of digital trust.

March 4, 2015

Walgreens aims to have a consistency of voice across all channels, both clicks and bricks. In beauty, the strategy is to look at the customer in a holistic manner, said Katlyn Gao, head of retail products, digital at Walgreens.