April 25, 2011


CVS provided a healthy dose of convenience to urban dwellers with the opening of its Urban Cluster store concept late last year. The stores have a decidedly unique bend, being stocked with a broad range of consumables, including an expanded pantry offering and a selection of affordable wines priced under $7.


April 25, 2011

CVS/pharmacy has expanded its highly successful ExtraCare loyalty program with the launch in January of the first-ever beauty club program for the retail pharmacy channel. The CVS/pharmacy ExtraCare Beauty Club provides ExtraCare cardholders, who register their cards, with additional rewards on beauty purchases and other beauty-specific benefits. 


April 25, 2011

Beauty360 has been described as “a natural evolution” of CVS/pharmacy’s commitment to beauty, and there’s no denying that it is much different than any beauty department you’ll find in a traditional CVS/pharmacy store. As of press time, there were 25 Beauty360 stores in operation, located primarily in California. The first location was unveiled November 2008 at a Capitol district CVS store in the center of Dupont Circle.


April 25, 2011

CVS/pharmacy is taking its focus on preventive care to the streets with its 2011 To Your Health program, staging more than 800 events around the country and screening patients for diabetes, blood pressure, cholesterol, bone density and vision. Each To Your Health event offers customers access to as much as $150 worth of health screenings, as well as medical reviews with CVS pharmacists; consultations with doctors; dental and chiropractic screenings; and referrals for mammograms and pap smears in certain locations.


April 25, 2011


The pharmacies of tomorrow are expected to be more service-oriented, and Discount Drug Mart is preparing to be exactly that: a comprehensive pharmacy point of care. 


“We are really marketing pharmacy more now than we have in the past,” noted Tom McConnell, Discount Drug Mart VP and CFO. For every month since an October 2010 implementation of the pharmacy-focused marketing, and a $1.99 generic drug program covering 50 generics, Discount Drug Mart has been realizing comparable-prescription gains, he said. 


April 25, 2011

A fresh new vision has come into view at Duane Reade as the Walgreens-owned retailer expanded its fresh food and grocery offerings. In its Union Square store in Manhattan, shown here, consumers are greeted by an expansive food offering that includes an island of such on-the-go meals as oatmeal, sushi, sandwiches and salads; baked goods with a self-service coffee bar; and an array of frozen foods. The concept also prominently features the store-brand DR Delish line of premium snacks and beverages.


April 25, 2011

Walgreens, the kaleidoscopic company that wants to “own well,” is shuffling management and realigning operations as it works to knock down its remaining internal silos and create a seamless, broad-based retail health-and-
wellness dynamo.


April 25, 2011

Regional player Fruth Pharmacy is re-
energizing its business. “We are entering our 59th year of business and trying to continue to provide that small-town, quality customer service while staying competitive and on the cutting edge with all of the programs that are out there on the pharmacy side,” said Lynne Fruth, chairman and newly appointed Fruth president. 


April 25, 2011

You can’t be all things to all people, but you can be all things to one person. That’s the opportunity Giant Eagle is grabbing with the number of ways the Pittsburgh food-and-pharmacy retailer interacts with patients. 


“Our goal is to help those within our communities live healthier, longer lives,” Dan Donovan, Giant Eagle spokesman, told Drug Store News. “We look to do this in a number of ways … [through] initiatives, such as our health and beauty care business, in-store retail health clinics and our group of skilled dietitians.”


April 25, 2011

“After all, we’re from around here, too.” That message, delivered to millions of Texas consumers via the pharmacy page on H-E-B’s heavily scanned website, lies at the heart of the San Antonio-based supermarket chain’s seemingly unshakeable grip on both customers and patients in the Lone Star State. The H.E. Butt Grocery Co. maintains high marks for customer loyalty, innovative patient care services, a quality shopping experience and plenty of healthy choices in its food aisles.


April 25, 2011

Hannaford’s commitment to health and wellness made headlines back in 2006 when 
it implemented the innovative Guiding Stars system — the first storewide nutrition navigation system in the United States. Now, five years later, the company’s dedication to healthy living remains strong.


April 25, 2011


One way for a supermarket to convey its health-and-wellness commitment to customers is to build a marketing campaign around it. 


In Harris Teeter’s case, the campaign is “Yourwellness.” Now in its sixth year, the initiative offers “evidence-based guidance on important health issues” and help with nutritional choices throughout the store, according to the company.


April 25, 2011


In the May issue of Consumer Reports, a report found that such independents as McKesson’s Health Mart franchise group are delivering the goods.


McKesson helped capitalize on what has always been an exemplary Health Mart patient experience at the top of last year with a multi-
million-dollar ad campaign that included an ad during the New Orleans Saints/Indianapolis Colts Super Bowl. That 2010 campaign featured real Health Mart pharmacists with stories on how they have impacted their local communities by taking the time to care and provide special services.


April 25, 2011

Groupings of homeopathic pediatric cough-cold solutions, like those pictured here at a central Pennsylvania CVS, have become more the norm given the safety and efficacy debate around several children’s cough-cold ingredients over the past few years, the spate of recalls and the more recent media-driven concern over accidental overdosing.


April 25, 2011

Perhaps concerned that customers might shift their prescriptions after its acquisition, Duane Reade is reminding shoppers that far from reducing services, ownership by Walgreens means expanded services. 


Thanks to this poster at a Duane Reade store at the corner of Park Avenue and 56th Street in New York, customers know that they can pick up their prescriptions at any of Walgreens’ more than 7,000 stores in all 
50 states.


April 25, 2011

The typical first-time customer walking into a Hy-Vee store will probably see it as a supermarket, but what makes Hy-Vee stick out is its strong emphasis on pharmacy programs and health and wellness.


April 25, 2011


Most Care Pharmacies are located within and around the nation’s capital, and that suggests Care represents the face of pharmacy for a lot of influential Beltway executives. 


“[That proximity] really is an opportunity for us to represent independent pharmacy,” said Michael Wysong, Care CEO, whose office resides in the same building as the National Community Pharmacists Association. “We [also] co-market a [quality assurance] manual with NCPA. That’s a perfect example where we’re working hand in hand.”


April 25, 2011

Before Walgreens bought out Duane Reade, the intersection of Avenue J and East 15th Street in Brooklyn was home to a Walgreens and a Duane Reade store. Shortly after the purchase, Walgreens shut down the Duane Reade store, an older store that had a less visible location under elevated railway tracks. Now, independent pharmacies along Avenue J are trying to attract the business of former Duane Reade customers.


April 25, 2011

As of this past fall, many retailers began facing their condom displays upright as part of a supplier-driven efficiency program that will end up creating additional shelf space. On average, three vertical condom packages will occupy the same space once taken by only two horizontal condom packages. That means last year, only four packages would have fit in this shelf shot, taken at CVS. 


April 25, 2011

Offering a holistic approach to health is the goal of K-VA-T Food City stores, integrating pharmacy, food and good living.


To this end, last spring the chain launched NuVal, a nutritional scoring system that helps consumers make better food choices. The system was launched in all stores, and according to Don Clark, VP pharmacy services, it’s doing very well. 


April 25, 2011

Expanding the role of pharmacy far beyond the counter has long been a hallmark of Kerr Drug’s business model, and the chain’s Kerr Community Health Center is one of the best examples. 


April 25, 2011

Kerr Drug describes its free prescription delivery service — launched in fall 2010 and renewed to positive customer response for 2011 — as “old school innovation.” If “old school” means anticipating consumers’ health and everyday-product needs, and meeting them with a down-home approach to store service and a broader-than-usual menu of pharmacy care options, then the tag could apply to Kerr’s entire business strategy.


April 25, 2011

One has to admire a person who perseveres through hardship and difficulty, and the same goes for companies that keep going and keep trying, no matter what the market throws at them.


April 25, 2011

Counterfeit drugs are a problem that won’t go away. In a recent segment on CBS’ “60 Minutes,” Sanjay Gupta explored the dark underworld of drug counterfeiting. While covering the bust of a counterfeiting operation in Lima, Peru, Gupta ­— himself a doctor — said he couldn’t tell the drugs were fake. But luckily, several technologies have been developed in recent years that allow quick detection of counterfeits. One company developing such a technology is Mobile Data Systems.