April 25, 2011

“After all, we’re from around here, too.” That message, delivered to millions of Texas consumers via the pharmacy page on H-E-B’s heavily scanned website, lies at the heart of the San Antonio-based supermarket chain’s seemingly unshakeable grip on both customers and patients in the Lone Star State. The H.E. Butt Grocery Co. maintains high marks for customer loyalty, innovative patient care services, a quality shopping experience and plenty of healthy choices in its food aisles.


April 25, 2011


In the May issue of Consumer Reports, a report found that such independents as McKesson’s Health Mart franchise group are delivering the goods.


McKesson helped capitalize on what has always been an exemplary Health Mart patient experience at the top of last year with a multi-
million-dollar ad campaign that included an ad during the New Orleans Saints/Indianapolis Colts Super Bowl. That 2010 campaign featured real Health Mart pharmacists with stories on how they have impacted their local communities by taking the time to care and provide special services.


April 25, 2011

Perhaps concerned that customers might shift their prescriptions after its acquisition, Duane Reade is reminding shoppers that far from reducing services, ownership by Walgreens means expanded services. 


Thanks to this poster at a Duane Reade store at the corner of Park Avenue and 56th Street in New York, customers know that they can pick up their prescriptions at any of Walgreens’ more than 7,000 stores in all 
50 states.


April 25, 2011

One has to admire a person who perseveres through hardship and difficulty, and the same goes for companies that keep going and keep trying, no matter what the market throws at them.


April 25, 2011

Chain pharmacies and independent pharmacies each have their advantages and disadvantages. Chains generally follow a top-down business model that requires all stores to be roughly identical in terms of their look and services, but they can offer those services to customers around the country. Independents’ services usually are limited to one or a handful of locations in a single geographic area, but they have more freedom in terms of their mix of products and services.


April 25, 2011

Navarro Discount Pharmacy, the largest 
Hispanic-owned pharmacy retailer in the United States is celebrating its 50th anniversary this year. And it is on an aggressive growth track as it enhances its service offerings and looks to open as many as 21 new stores over the next three years.


April 25, 2011

Rite Aid recently has put into play a number of forward-looking initiatives to help improve operations, particularly across pharmacy. The Pennsylvania-based retailer last month announced its test market of six new Wellness store prototypes, and after successfully testing a 15-minute prescription guarantee in three states, Rite Aid expanded that guarantee to all states except New York. 


April 25, 2011

While the economic downturn battered retailers across all channels, new pharmacy services and a new state-of-the-art pharmacy system has helped regional player Kinney Drugs weather the storm.


April 25, 2011

Armed with the positioning line, “It’s Time To Get Better,” Sav-Mor Drug Stores continues to emphasize the big difference between its network of franchised locations and the corporate mentality of the chain operations.


To that end, its most recent radio and television campaign positioned the pharmacies against the large national chains. The customer-
service-focused campaign established the Sav-Mor pharmacist as “your personal pharmacist” along with the idea that “nobody cares more for the customer than the owner.”


April 25, 2011

The 59-year-old Save Mart supermarket chain more than doubled its store count in 2007 with the purchase of 132 Albertsons stores, but entered something of a dormant period since then. Save Mart now operates 241 stores in California and Nevada, down from a peak of 255 in 2009, and 114 in-store pharmacies, down from 115 in 2009.


April 25, 2011

There’s nothing like a recession for focusing merchants on what matters most. For USA Drug, that meant concentrating on core markets, cutting costs and recharging its image for down-home value, neighborly service and a broadly merchandised front end focused on local consumer preferences.


April 25, 2011

Walgreens’ Safe Medication Disposal Program, launched in September 2010 in partnership with Sharps Compliance, has collected more than 15,000 lbs. of unused or expired medications, Walgreens announced Monday.

April 21, 2011

Specialty pharmacy provider Amber Pharmacy and pharmacy retailer Kubat Pharmacy have joined the first network to electronically exchange clinical patient information and medication therapy with healthcare providers in and around Nebraska, the Nebraska Health Information Initiative said Wednesday.

April 21, 2011

Local retail pharmacies are not just a place to get a prescription filled; they also offer several perks that can help consumers save time and money and live healthier lives. That was a key message in a recent "CBS News" segment.

April 18, 2011

The National Community Pharmacists Association and Purdue Pharma announced the start of “Protect Your Pharmacy Week” — a reflection of the Protect Your Pharmacy Now! initiative that began in 2008 to encourage pharmacists to protect their stores, staff and patients against pharmacy crimes, including prescription drug robbery and thefts.

April 18, 2011

A letter educating healthcare providers regarding a drug-drug interaction between prescription anticlotting drug Plavix (clopidogrel) and a proton-pump inhibitor has resulted in a reduction in the number of patients combining the two therapies, according to a new study by Prime Therapeutics released Monday.

April 15, 2011

CVS Caremark announced on Friday that it has agreed to pay $17.5 million, to be allocated among the federal government and 10 participating states, to resolve a civil complaint concerning how its CVS/pharmacy retail pharmacies submitted reimbursement claims in certain states for prescriptions filled for "dual eligible" patients who have coverage under both Medicaid and a third-party insurance plan.

April 15, 2011

A Native American tribal clinic in Redding, Calif., that fills some 300 prescriptions per day has adopted a pharmacy automation system made by Innovation, the company said Friday.

April 14, 2011

The Food and Drug Administration has approved Dr. Reddy's version of an allergy medication that recently received Rx-to-OTC switch approval, the generic drug maker said.

April 14, 2011

The National Association of Chain Drug Stores submitted on Thursday an official statement to the House of Representatives Energy and Commerce Subcommittee on Commerce, Manufacturing and Trade, highlighting pharmacy's commitment in partnering with law enforcement agencies and other stakeholders to help prevent and combat prescription drug diversion and misuse.

April 14, 2011

Local pharmacists work with patients and law enforcement to combat the abuse of controlled substances and other prescription drugs, but changes to federal policy are needed to allow pharmacists to play a greater role, the National Community Pharmacists Association suggested Thursday in comments submitted to Congress.

April 14, 2011

A pharmacy benefit management organization has introduced a pharmacy network that includes about 20,000 pharmacies across the United States.

April 13, 2011

A bill passed by the Georgia House of Representatives Tuesday will restrict the sale of products containing pseudoephedrine to only pharmacies — a factor that will eliminate PSE products for sale at any gas stations, convenience stores and mass merchants/supermarkets without a pharmacy.

April 12, 2011

The road to waste reduction is paved with good intentions.