September 11, 2012

A satisfied customer could just offer the highest return on investment of any marketing vehicle available to a retail pharmacy, according to the most recent Patient Views infographic. In all, 72% of patients say they would recommend their preferred pharmacy to their friends and family, according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August. And again, grocery stores finished at the top (80%). If you've been following Patient Views every day, you’d know that 73% of patients say they are very satisfied with their preferred pharmacy.

September 10, 2012

With Walgreens back in the Express Scripts network again and all of those millions of patients suddenly up for grabs, today's Patient Views infographic is an important reminder of how difficult it can be to get pharmacy patients to switch — that is, assuming things like cost and access are equal. Overall, 73% of patients said they were very satisfied with the their preferred pharmacy, according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August. Interestingly enough, grocery stores finished at the top of the curve.

September 7, 2012

Restricted pharmacy networks are becoming more prevalent, and mandatory mail has long been a threat, but the good news among Patient Views panelists is that more than 8-out-of-10 say their insurance allows them to go to the pharmacy of their choice, according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August.

September 7, 2012

Digitizing the medical records of 150 million patients means that nearly half of the entire population of the United States will have its records stored electronically next year. It's an ambitious goal, but more importantly, it's a major step toward the transformation of the healthcare system toward an electronic, digitized model.

September 6, 2012

CVS Caremark announced that it has joined with a group of public and private sector partners and will sponsor the "The Medicine Abuse Project," a multiyear effort by The Partnership at Drugfree.org to raise awareness and curb the abuse of prescription drugs and over-the-counter medicines.

September 6, 2012

Despite the fact that 77% of pharmacy patients believe that the pharmacist at their preferred pharmacy is always available to answer their questions, consult on medications, etc., only 28% say that they interact often with their pharmacist. And again, this is an area where local independents are way ahead of the curve (52%), according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August.

September 6, 2012

While regulations meant to control the prices of drugs dispensed through physician offices for injured workers can keep costs down without limiting access, employers in many states may end up paying more than twice what they would have if the workers had gone to a pharmacy instead, according to a new study.

September 6, 2012

Walgreens on Thursday reported August sales of $5.9 billion, a decrease of 4.5% as compared with the same month in fiscal 2011.

September 5, 2012

This is one of those good news/bad news situations. On one hand, 77% of pharmacy patients believe that the pharmacist at their preferred pharmacy is always available to answer their questions and consult on medications, with local independents ranking at the high end of the curve, at 84%. Unsurprisingly, pharmacists at mail-order pharmacies got the lowest marks (56%), according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August.

September 5, 2012

Rite Aid posted a 0.4% increase in same-store sales for the month of August, the retail pharmacy operator said Wednesday.

September 4, 2012

More than one-third of pharmacy patients say that the pharmacist is a very important factor for them when choosing a preferred pharmacy — and 92% of patients say they have a preferred pharmacy, according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August. But when asked which types of pharmacies they believed had the most professional and trained pharmacists, 33% answered traditional drug store chains, such as Walgreens and CVS.

September 4, 2012

It's no secret that managed care has steered millions of Americans into ordering their maintenance medications by mail. But pharmacy benefit managers should take note: Most patients don't like the arrangement.

September 4, 2012

It's probably no surprise that for the 9-of-10 patients who say they have a preferred pharmacy that the pharmacist is a very important factor in choosing one pharmacy over another (37% overall), according to an exclusive survey of nearly 800 patients conducted by AccentHealth and DSN in late July and early August. It should be even less surprising that this number was even higher among patients who listed the local independent as their preferred pharmacy (54%).

August 30, 2012

More than 90% of pharmacy patients have a preferred pharmacy — and for 98% of that group, it isn’t mail order. But how do patients choose a preferred pharmacy, you ask? According to an exclusive survey of nearly 800 patients, conducted by AccentHealth and DSN in late July and early August, after convenience/location (among the top three factors selected by 75% of patients), the second most critical reason is customer service (top three for 57% of patients).

August 29, 2012

Although fully one-third of patients use multiple pharmacies to fill their prescriptions, 9-of-10 say they actually do have a preferred pharmacy, according to an exclusive survey of nearly 800 patients, conducted by AccentHealth and DSN in late July and early August.

August 28, 2012

As hurricane Isaac barrels down on the Gulf Coast area, CVS/pharmacy has announced that, while complying with any mandatory evacuation order given by local officials, it is keeping its stores in affected areas open for as long as possible and stocking them with such storm preparedness items as water, batteries, flashlights and other products to help in an emergency.

August 28, 2012

U.S. District Court judge Cathy Bissoon on Monday dismissed many of the claims levied against Express Scripts by the National Association of Chain Drug Stores, the National Community Pharmacist Association and nine independent pharmacies, regarding the allegedly anti-competitive nature of Express Scripts' merger with Medco.

August 28, 2012

Walgreens is underscoring the importance of medication preparedness to its customers that may be impacted by hurricane Isaac, which is on path for the Gulf Coast.

August 28, 2012

A little more than one-third of patients use multiple pharmacies to fill their prescriptions, according to an exclusive survey of 745 patients, conducted by AccentHealth and DSN in late July and early August. Why? The obvious reasons are convenience/location (63%) and price (46%), but there are many other factors.

August 27, 2012

AccentHealth collected data through an online survey conducted from July 19 to Aug. 1, 2012. There were a total of 745 respondents who were recruited via AccentHealth's national, online panel of network viewers ages 18 years and up who opt-in to participate in reasearch with AccentHealth.

August 27, 2012

Almost 2-in-3 patients reported that the individual pharmacist plays a key role in which pharmacy they choose, but less than one-third of patients tap into that accessible health resource on a regular basis, according to an exclusive survey conducted by AccentHealth and DSN. 


August 27, 2012

The nation’s vast, multi-trillion dollar healthcare industry churns up plenty of statistics — a constant stream of them, in fact. But here’s one that may get your attention: nearly 70% of people in the United States don't have or don't use a primary care physician.

August 27, 2012

One-third of pharmacy customers say they use multiple pharmacies to fill their prescription needs — and that sets up multiple opportunities to foul up patient adherence and negatively impact patient outcomes.

August 26, 2012

Customer satisfaction and pharmacy loyalty among parents increase significantly when the pharmacist can add custom flavoring to a child's medications, according to a new study.